Technical Support Expert

1 day ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱12,000 - ₱18,000

Reimagine the Future of Customer Support

We are seeking a highly skilled and motivated individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing exceptional customer support to our clients around the world.

Key Responsibilities:
  • Act as the first point of contact for customer queries via chat, email, and phone
  • Resolve support tickets from initiation to resolution
  • Evaluate and update support content based on recurring issues and product updates
  • Audit and review AI Bot responses to ensure iterative improvements in the support function
What You Will Do:
  • Manage customer tickets efficiently, ensuring timely resolution and seamless hand-offs
  • Diagnose and fix complex issues, implementing changes based on customer feedback
  • Develop and maintain accurate and up-to-date support materials
  • Collaborate with technical teams to resolve escalations and ensure effective support delivery
Requirements:
  • Recent graduate or 2+ years of experience in customer solutions, preferably in tech or healthcare
  • Excellent communication and problem-solving skills
  • Familiarity with CRM systems and support platforms
  • Self-motivated and capable of working independently
Benefits:
  • Flexible work arrangement, including remote work options
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Competitive compensation package
Why Join Us?
  • Be part of a forward-thinking organization that prioritizes innovation and customer satisfaction
  • Contribute to the creation of cutting-edge technology that improves patient care worldwide
  • Work alongside a diverse team of experts who share your passion for delivering exceptional support
  • Enjoy a comprehensive benefits package and opportunities for career advancement
Join Our Team Today

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