IT Technical Support Specialist

9 hours ago


Manila, National Capital Region, Philippines beBeeSupport Full time ₱250,000 - ₱450,000
Remote IT Support Specialist | Onsite Technical Expert

Join a dynamic team as a Remote IT Support Specialist and onsite technical expert, providing first-line support for client technical issues via phone, email, or onsite visits.

Key Responsibilities:
  1. Provide timely and effective resolution to hardware, software, and connectivity issues efficiently
  2. Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up
  3. Ensure client service level agreements (SLAs) are met consistently
  4. Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures
  5. Contribute to creating and updating knowledge base articles and user guides
Required Skills and Qualifications:

Bachelor's degree in Information Technology, ECE, Computer Science, or a related field

Preferably 1-2 years of experience in an onsite technical support role, but fresh graduates are welcome to apply

  • Basic knowledge of IT systems and troubleshooting methodologies
  • Familiarity with a broad range of IT hardware and software solutions
Working Conditions:
  • Combination of remote and onsite work, depending on client needs
  • May require travel to client locations
  • Flexible working hours to address urgent technical issues when needed


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