Technical Support Expert

1 day ago

Manila, National Capital Region, Philippines beBeeCustomerFocused Full time $45,000 - $60,000
Remote Technical Support Specialist Opportunity

We are seeking skilled and customer-focused technical support specialists to provide technical assistance and troubleshooting support for clients across various industries.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.

To be considered for this position, you must have prior call center experience and reside within a reasonable distance from our office. You will also need a high-speed internet connection, an appropriate quiet work environment, and strong language proficiency in English.

As a remote technical support specialist, you will collaborate with internal teams to improve support processes and customer experience. You will also meet performance metrics including resolution time, customer satisfaction, and attendance.

Required Skills and Qualifications
  • Proven experience in technical support with a focus on customer satisfaction.
  • Strong knowledge of hardware, software, and network fundamentals.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
Benefits

This is a full-time remote opportunity with opportunities for professional growth and development.

Other Information

The successful candidate will be passionate about delivering exceptional customer experiences and will possess excellent analytical and problem-solving skills.

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