Technical Support Expert

1 day ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱450,000 - ₱600,000
Job Title: Technical Support Expert

We are seeking skilled and customer-focused technical support professionals to provide expert assistance and troubleshooting solutions for clients across various industries.

This role involves responding to technical inquiries, resolving hardware, software, and connectivity issues, and guiding users through step-by-step solutions with patience and professionalism.

A strong command of the English language, both written and spoken, is essential. Candidates must have prior call center experience and reside within a reasonable commuting distance from our office.

To excel in this position, you will require a suitable, quiet work environment and a high-speed internet connection.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Required Skills and Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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