IT Technical Expert

2 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $30,000 - $60,000

Job Summary:

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We are seeking an IT technical expert to provide high-level assistance to customers over the phone or email.

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Key Responsibilities:

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  • ">
  • Determine the best solution based on the issue and details provided by customers">
  • Walk the customer through the problem-solving process">
  • Direct unresolved issues to the next level of support personnel">
  • Provide accurate information on IT products or services">
  • Record events and problems and their resolution in logs">
  • Follow-up and update customer status and information">
  • Pass on any feedback or suggestions by customers to the appropriate internal team">
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Requirements:

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  • At least 2 years of experience providing level 1 or above technical support in IT operations">
  • Excellent communication skills">
  • Proven analytical and problem-solving abilities">
  • Ability to effectively prioritize and execute tasks in a high-pressure environment">
  • Exceptional customer service orientation">
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Benefits:

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This is a fantastic opportunity for an IT professional looking to advance their career.

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