Senior Customer Advocate

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeManager Full time $50,000 - $75,000
Customer Success Manager Job Summary

We are seeking a solution-driven individual with a passion for customer satisfaction, technology, and entrepreneurial ventures. This role plays a vital part in ensuring the success of our customers by providing expert guidance and support.

  • Becoming the primary point of contact post-sales, conducting a thorough customer onboarding and education process to guarantee a seamless experience.
  • Preparing accounts for billing by introducing customers to our service, ensuring access to the platform, and prompting them to initiate their first task.
  • Developing a goal plan for customers, focusing on short- and long-term growth, and identifying ways we can support those objectives.
  • Proactively managing relationships between virtual assistants and assigned clients, including periodic check-ins, ad-hoc calls, and monitoring customer usage through our proprietary web tool.
  • Managing all inbound customer communications, organizing, escalating, and resolving issues appropriately.

Requirements

  • A Bachelor's degree or higher in a relevant field.
  • Excellent written and spoken English communication skills.
  • A minimum of one year of experience in client relationship management and/or project management.
  • Experience with process implementation is preferred but not required.

Environment & Technology Needed:

  • A fast, reliable Internet connection and electricity.
  • A professional microphone headset or functional computer microphone equivalent.
  • A clean and professional background/audio environment for video calls with customers.

Why This Role?

This position offers the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our clients. If you are a driven individual with excellent communication skills and a passion for customer satisfaction, we encourage you to apply for this exciting opportunity.

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