Chief Customer Security Advocate

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSecurity Full time $100,000 - $150,000
Technical Support Specialist

About Us

We provide comprehensive data security solutions by placing identity at the core, enabling unparalleled visibility and control. Our team of experts, comprising over 900 talented employees and hundreds of trusted partners, deliver innovative solutions relied upon daily by security professionals worldwide.

Over two decades, we have expanded our market presence through strategic growth, innovation, and acquisitions. We maintain a global presence, fostering a remote-first work environment with collaborative teams.

Job Overview

As a Technical Support Specialist, you will serve as an escalation point for high-priority issues, leading diagnosis, troubleshooting, and resolution. You will also mentor junior engineers, contribute to knowledge sharing, and develop training materials.

Responsibilities

  • Serve as the escalation point for complex technical issues and lead their resolution.
  • Own critical incidents, ensuring rapid responses and effective solutions.
  • Mentor and train junior engineers, sharing best practices and collaborating on escalations.
  • Act as a trusted advisor to customers, providing clear insights and technical guidance.
  • Document root cause analyses, technical solutions, and troubleshooting steps.
  • Monitor engineering escalations to identify trends and report findings to leadership.
  • Participate in an on-call rotation for after-hours support.
  • Continuously seek process improvements to enhance efficiency and customer experience.

Requirements

  • 5+ years in a technical customer-facing role or related degree and 4+ years' experience in a service role.
  • At least 2 years in a senior or escalation role.
  • Exceptional communication skills and problem-solving abilities.
  • Proven ability to manage multiple tasks and prioritize customer issues.
  • Advanced knowledge of operating systems, networking, cloud platforms, and databases.

Benefits

  • Continuous learning and development opportunities.
  • Collaborative and innovative work environment.
  • Regular company town halls and career growth opportunities.

Our Values

  • Customer Focus - Customers first, always.
  • Excellence - High standards and exceptional results.
  • Ownership - Transparent and open communication.
  • Clear Thinking - Straightforward solutions to complex problems.
  • Relentless Innovation - Continual improvement and new approaches.
  • Expertise - Industry-leading knowledge and continuous learning.
  • Collaboration - Valuing diverse perspectives and teamwork.

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