
Customer Experience Representative
1 week ago
We are seeking a skilled professional to interact with customers, addressing inquiries and resolving complaints regarding clients' products and services. As a key member of our team, you will collaborate with internal and external teams to handle customer needs and provide timely and professional service.
Our ideal candidate is someone who is passionate about delivering exceptional client experiences and champions our core values: Curious, Dynamic, and Authentic.
Key Responsibilities:- Interact with customers to provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
- Conduct customer consultation calls, troubleshoot technical issues, escalate problems, and investigate concerns.
- Track problems, prioritize issues, document them, track progress, and ensure resolution.
- Escalate issues to meet internal and external expectations.
- Identify opportunities for continuous process improvement.
- Deliver service excellence and maximize customer satisfaction.
As a Senior Customer Advocate, you will play a critical role in building strong relationships with our customers, ensuring their needs are met, and exceeding their expectations.
What We Like About Our Team Members:- They are curious and authentic.
- They possess strong analytical and critical thinking skills.
- They are passionate about client satisfaction.
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