Customer Success Advocate

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerSuccess Full time ₱600,000 - ₱1,000,000

Key responsibilities for this role include managing high volumes of customer contacts and communications via phone and email daily, verifying contact information using search and productivity tools, and conducting health checks at recurring intervals to gauge product satisfaction and value completion.

This position requires developing product knowledge to address customer objections intelligently, documenting and tracking feedback and measurements through surveys, calls, and emails, capturing customer expectations, experiences, satisfaction, and potential abandonment, and addressing customer concerns through appropriate communication channels.

To excel in this role, you will need to collaborate with teams and management to promote positive customer experiences, leverage technology to streamline processes, and provide exceptional service to customers. Additionally, you will be responsible for identifying opportunities for growth and improvement, and implementing strategies to drive business results.

  • High volume of customer contacts and communications via phone and email
  • Contact search and productivity tools to verify contact information
  • Conduct health checks to gauge product satisfaction and value completion
  • Develop product knowledge to address customer objections
  • Document and track feedback and measurements
  • Capture customer expectations, experiences, satisfaction, and potential abandonment
  • Address customer concerns through appropriate channels
  • Collaborate with teams and management to promote positive customer experiences

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