Senior Customer Support Specialist

1 day ago


Pasig, National Capital Region, Philippines Neksjob Full time

About Us: Neksjob is a dynamic organization dedicated to delivering exceptional customer experiences. As a leading player in the industry, we are committed to excellence and innovation.

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Job Overview: We are seeking a highly skilled Senior Customer Support Specialist to join our team. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding customer service.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, or chat.
  • Resolve complex customer issues efficiently and effectively, ensuring customer satisfaction.
  • Provide accurate and timely information regarding our products and services.
  • Collaborate with internal teams to resolve issues and improve processes.
  • Continuously develop knowledge of our products and services to provide expert-level support.

Requirements:

  • A minimum of 1-3 years of experience in a customer-facing role, preferably in the airline industry or travel agency sector.
  • Proficiency in GDS tools such as Sabre or Amadeus.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Possess a high school diploma or equivalent; a college degree is preferred.

Benefits:

  • A competitive salary package.
  • Exciting performance bonuses and account-specific allowances.
  • Career advancement opportunities.
  • Promotion within the company.
  • Comprehensive healthcare benefits.

Why Choose Us? At Neksjob, we offer a dynamic work environment, opportunities for growth, and a commitment to excellence. If you are passionate about delivering exceptional customer service and have a strong desire to succeed, we encourage you to apply for this exciting opportunity.



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