Senior Customer Support Specialist
1 day ago
About Us: Neksjob is a dynamic organization dedicated to delivering exceptional customer experiences. As a leading player in the industry, we are committed to excellence and innovation.
">Job Overview: We are seeking a highly skilled Senior Customer Support Specialist to join our team. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding customer service.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Resolve complex customer issues efficiently and effectively, ensuring customer satisfaction.
- Provide accurate and timely information regarding our products and services.
- Collaborate with internal teams to resolve issues and improve processes.
- Continuously develop knowledge of our products and services to provide expert-level support.
Requirements:
- A minimum of 1-3 years of experience in a customer-facing role, preferably in the airline industry or travel agency sector.
- Proficiency in GDS tools such as Sabre or Amadeus.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Possess a high school diploma or equivalent; a college degree is preferred.
Benefits:
- A competitive salary package.
- Exciting performance bonuses and account-specific allowances.
- Career advancement opportunities.
- Promotion within the company.
- Comprehensive healthcare benefits.
Why Choose Us? At Neksjob, we offer a dynamic work environment, opportunities for growth, and a commitment to excellence. If you are passionate about delivering exceptional customer service and have a strong desire to succeed, we encourage you to apply for this exciting opportunity.
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