Digital Banking Support Specialist
1 month ago
Hunter's Hub Inc is a leading provider of innovative banking solutions, committed to delivering exceptional customer experiences. Our team is dedicated to creating cutting-edge technology that meets the evolving needs of our clients.
Salary
The estimated salary for this role is $80,000 - $110,000 per annum, depending on experience and qualifications.
Job Description
This role involves providing technical support for our bank mobile application, troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring high customer satisfaction. The successful candidate will work closely with our technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.
Required Skills and Qualifications
To succeed in this role, you will need:
• At least 3 years of experience in technical support, with a focus on mobile applications or digital banking;
• Strong knowledge of ticketing systems, problem management, and incident resolution processes;
• Experience working with technology partners and cross-functional teams;
• Excellent communication, analytical, and problem-solving skills;
• Ability to manage multiple priorities and work effectively under pressure;
• Preferred certifications: ITIL Foundation Certification, Certified Support Professional (CSP), Certified Help Desk Professional (CHDP).
Benefits
We offer a range of benefits, including professional development opportunities, flexible working arrangements, and a dynamic team environment.
Others
This role requires someone who knows the following:
• Incident Management process;
• L1, L2, and L3 Support plus Severity of Tickets (P2, P2, and P3);
• Ticket escalation to L3;
• Triage of P1 incidents;
• Root Cause Analysis;
• Troubleshooting solutions according to reported tickets.
-
Technical Support Specialist
1 month ago
Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full timeHunter's Hub Inc. is a leading provider of innovative digital banking solutions. We are currently seeking an experienced Technical Support Specialist to join our team.As a Technical Support Specialist, you will play a critical role in ensuring the delivery of exceptional customer experiences through prompt and effective resolution of technical issues...
-
Digital Banking Specialist
1 month ago
Makati City, National Capital Region, Philippines Avaloq Full timeBusiness Analyst for Digital Assets in BankingAvaloq, a leading provider of wealth management technology and services, is seeking a highly skilled Business Analyst to join our team. This role offers the opportunity to work closely with top financial institutions and contribute to shaping careers.The ideal candidate will possess experience working in agile...
-
IT Specialist
1 month ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeAt Hunter's Hub Incorporated, we are seeking an IT Specialist to join our team in a dynamic role that requires strong technical knowledge and excellent communication skills.About the RoleThis is a challenging position that involves providing technical support for our company systems and applications. As an IT Specialist, you will be responsible for...
-
Mobile Banking Technical Specialist
4 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full timeAt Hunter's Hub, Inc., we are seeking a skilled Mobile Banking Technical Specialist to join our team. This is an exciting opportunity for someone with a strong background in technical support and mobile applications.About the RoleWe offer a competitive salary of $65,000 per year, commensurate with experience. The successful candidate will have at least 3...
-
Technical Support Specialist
1 month ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Hunter's Hub Incorporated. This role is ideal for individuals with a passion for technology and a desire to work in a dynamic banking environment.Key Responsibilities:Update and maintain user profiles across various banking application systems based on user...
-
Digital Product Strategist
4 weeks ago
Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is seeking a skilled Digital Product Strategist - Banking and Finance to join our team. The ideal candidate will have at least 4 years of experience in Business Analyst, Product Owner or Manager, or Technical Product Manager in SAAS environment required. We are looking for someone with expertise in Banking, Finance, or...
-
Digital Support Professional
1 month ago
Makati City, National Capital Region, Philippines Hunters hub Incorporated Full timeWe are seeking a skilled Digital Support Professional to join our team at Hunters hub Incorporated.As a key member of our technical support team, you will provide high-quality support to our customers, ensuring they receive prompt and effective assistance with their mobile applications and digital banking needs.This is a challenging role that requires strong...
-
Digital Architecture Specialist
1 month ago
Makati City, National Capital Region, Philippines Avaloq Full timeUnlock Your Potential as a Digital Architecture SpecialistWe are seeking an experienced Digital Architecture Specialist to join our team in Makati. As a key member of our Client Solution and Integration Architecture team, you will play a critical role in designing and managing the end-to-end architecture of solutions for banks worldwide.Key...
-
Customer Service Banking Specialist
3 weeks ago
Quezon City, National Capital Region, Philippines J-K Network Services Full time**About Us**J-K Network Services is a leading provider of banking and financial services in the Philippines with over 30 years of experience.We are a top bank in Asia, known for our commitment to excellence and customer satisfaction.**Job Description**We are seeking a highly skilled Customer Service Banking Specialist to join our team.As a Customer Service...
-
Recruitment Specialist
4 weeks ago
Makati City, National Capital Region, Philippines Industrial Support Full timeJob Title: Recruitment Specialist - Industrial SupportAbout the Role:We are seeking a highly skilled and motivated Recruitment Specialist to join our team at Industrial Support. As a key member of our recruitment team, you will be responsible for sourcing potential candidates from various channels online and offline.About You:To be successful in this role,...
-
Digital Marketing Strategist
3 weeks ago
Makati City, National Capital Region, Philippines Digital Consulting PH Full timeJob Title: Digital Marketing StrategistAbout the Role:We are seeking a skilled Email Marketing Specialist to join our team at Digital Consulting PH. As a key member of our marketing department, you will be responsible for developing and executing email marketing strategies that drive results and support our brand's overall marketing goals.Key...
-
Business Banking Solutions Specialist
1 month ago
Quezon City, National Capital Region, Philippines J-K Network Services Full timeJob OverviewWe are seeking a highly skilled CSR/Banking Consultant to join our team at J-K Network Services. As a key member of our banking and financial services company, you will be responsible for providing exceptional customer service and promoting digital banking solutions to meet customer needs.About the RoleIn this dynamic role, you will ensure first...
-
Mobile Application Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeWelcome to Hunter's Hub Incorporated, a leading organization in the industry. We are seeking an experienced Mobile Application Support Specialist to join our team.Job SummaryThe successful candidate will be responsible for providing technical support for the Chinabank mobile application, troubleshooting and resolving technical issues, coordinating with...
-
Digital Support Specialist
1 month ago
Quezon City, National Capital Region, Philippines Cyberbacker PH Full timeAbout Cyberbacker PHCyberbacker PH is a dynamic organization dedicated to delivering top-notch support services.Job Title: Digital Support SpecialistSalaryWe offer an attractive salary of PHP 45,000 per month for this position.Job DescriptionThe ideal candidate will have excellent communication and organizational skills, with the ability to multitask...
-
Senior Digital Infrastructure Specialist
1 month ago
Makati City, National Capital Region, Philippines Nityo Infotech Full timeJob OverviewNityo Infotech is seeking a highly skilled Senior Digital Infrastructure Specialist to join our team. This role plays a critical part in the management, administration, and support of our digital systems.Salary and BenefitsWe offer an attractive salary range of $80,000 - $120,000 per annum, depending on experience, plus a comprehensive benefits...
-
Senior Banking Transformation Specialist
3 weeks ago
Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full timeJob Summary:We are seeking a seasoned Banking Transformation Specialist to join our team at weSource Management Consultancy Firm. In this role, you will be responsible for driving business process improvements and efficiency enhancements across various back-office operations.About the Role:This is a full-time position with a salary range of Php 140,000 - Php...
-
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeAbout UsHunter's Hub Incorporated is a leading company in the digital banking industry, dedicated to providing innovative solutions to our clients. We are currently seeking a highly skilled Technical Support Specialist to join our team.Job SummaryWe offer an estimated salary of $50,000 per year for this position, based on industry standards and market rates....
-
Mobile Support Specialist
4 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Hunter's Hub, Inc.This role is ideal for individuals with experience in mobile applications technical support and a passion for delivering exceptional customer service.About the Role:Provide timely and effective technical support to customers using our mobile...
-
Strategic Support Specialist
1 month ago
Makati City, National Capital Region, Philippines EastWest Bank Full timeEastWest Bank is seeking a highly skilled and organized individual to join our team as a Strategic Support Specialist.Key Responsibilities:Operational Efficiency: Provide administrative assistance to senior executives, ensuring seamless day-to-day operations and implementing efficient processes for supplies and assets management.Executive Coordination:...
-
Technical Support Specialist
2 months ago
Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full time**Technical Support Specialist - Hunter's Hub Inc.**We are seeking a skilled Technical Support Specialist to join our team at Hunter’s Hub Inc. This role involves providing technical support for our mobile application, troubleshooting and resolving technical issues, and ensuring a high level of customer satisfaction.**Key Responsibilities:**Provide...