Digital Support Professional

1 month ago


Makati City, National Capital Region, Philippines Hunters hub Incorporated Full time

We are seeking a skilled Digital Support Professional to join our team at Hunters hub Incorporated.

As a key member of our technical support team, you will provide high-quality support to our customers, ensuring they receive prompt and effective assistance with their mobile applications and digital banking needs.

This is a challenging role that requires strong problem-solving skills, attention to detail, and excellent communication skills. You will work closely with technology partners and cross-functional teams to resolve complex technical issues and improve our services.

We offer a competitive salary range of PHP 120,000 - 180,000 per annum, depending on your level of experience and qualifications. Additionally, we provide a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.

To be successful in this role, you will need:

  • A minimum of 3 years of experience in technical support, with a focus on mobile applications or digital banking.
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes.
  • Experience working with technology partners and cross-functional teams.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to manage multiple priorities and work effectively under pressure.

We also value the following certifications:

  • ITIL Foundation Certification
  • Certified Support Professional (CSP)
  • Certified Help Desk Professional (CHDP)

In terms of job responsibilities, you will:

  • Provide exceptional customer service, responding promptly to customer inquiries and resolving technical issues efficiently.
  • Work collaboratively with internal teams to identify and implement process improvements.
  • Develop and maintain accurate documentation, including troubleshooting guides and knowledge base articles.
  • Maintain a thorough understanding of our products and services, as well as industry trends and best practices.

The ideal candidate will be able to work independently and as part of a team, with excellent time management and organizational skills. If you have a passion for delivering exceptional customer experiences and a commitment to continuous learning, we encourage you to apply.



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