Business Banking Solutions Specialist

1 month ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time
Job Overview
We are seeking a highly skilled CSR/Banking Consultant to join our team at J-K Network Services. As a key member of our banking and financial services company, you will be responsible for providing exceptional customer service and promoting digital banking solutions to meet customer needs.

About the Role
In this dynamic role, you will ensure first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources. You will also introduce and promote digital banking solutions to meet customer needs, contributing to fulfilling customer's needs by providing personal banking products and services with a customer-centric approach.

Responsibilities
- Ensure first call resolution for customers
- Introduce and promote digital banking solutions
- Provide personal banking products and services with a customer-centric approach
- Manage customer feedback and inquiries effectively

Requirements
- At least 2 years of experience as a Customer Service Specialist
- Experience working in a BPO company is an advantage
- Amenable to attend face-to-face interview once requested
- Amenable to be trained on-site

Benefits
- Competitive salary range: PHP 35,000 - PHP 40,000 per month
- Shifting schedule
- Hybrid work set-up after training

Recruitment Process
- Assessment (online)
- HR screening (phone)
- Operations interview (face-to-face)
- Reference check
- Job offer

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