Customer Experience Specialist

7 days ago

Biñan, Calabarzon, Philippines beBeeCustomer Full time $30,000 - $45,000

Job Overview

We are seeking a skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and support.

About the Role

This is an exciting opportunity for a motivated individual who is passionate about customer service and has excellent communication skills.

Key Responsibilities

  • Customer Support: Provide guidance and assistance to customers via phone, email, and chat, ensuring a high level of satisfaction.
  • Troubleshooting: Analyze and resolve complex technical issues in a timely manner, while maintaining a patient and approachable demeanor.
  • Prioritization: Effectively manage time and prioritize tasks to meet customer needs and expectations.

Requirements

  • Language Skills: Strong spoken and written English (C1 level)
  • Experience: Minimum 1 year professional customer service experience or equivalent customer-facing role
  • Communication Channels: Experience supporting customers via multiple channels
  • Culture Fit: Passion for customer service and ownership of the customer experience
  • Self-Management: Ability to self-manage and work independently in a fast-paced environment
  • Organization: Organized and detail-oriented, able to recognize patterns

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