Technical Customer Experience Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeTechnical Full time ₱3,500 - ₱4,500
Job Description

Our team is seeking an experienced and highly skilled Technical Support Specialist to join our dynamic group. As a Technical Support Specialist, you will be responsible for providing exceptional support to customers through live chat and tickets, troubleshooting technical challenges, and delivering seamless customer experiences.


About the Role
  • Provide expert technical support via live chat and tickets to customers, ensuring their issues are resolved promptly and professionally
  • Simplify complex technical issues into actionable steps that customers of all expertise levels can follow
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs
  • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience
  • Stay up-to-date on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively

RequirementsKey Skills and Qualifications
  • Fluent in English (C1 or native), written and spoken
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions
  • Exceptional communication skills
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting)

What We OfferBenefits and Perks
  • 360 Growth: Unlimited learning opportunities, including 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries, and industry-leading subscriptions
  • Freedom & Responsibility: Flexibility to contribute from home with weekly rotating timelines (morning, day, and night) to balance studies or other personal priorities
  • Wellness Simplified: Company-provided sick days and recharge leave, as well as the opportunity to join sports, arts, and hobby clubs

What's Next

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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