Customer Experience Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeExperience Full time $80,000 - $100,000
Job Description

We are seeking an experienced Customer Experience Specialist to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.

Responsibilities
  • Own the end-to-end customer experience and define scalable strategies to support growth.
  • Enable the consultative sales process through client communications across email, SMS, and social platforms. Oversee accurate and timely quote and invoice creation using tools like Shopify and QuickBooks.
  • Manage client onboarding and equipment setup, coordinating installations with technical service partners. Respond to customer inquiries regarding product use, service needs, and ongoing support.
  • Lead customer communications related to logistics, damages, and return claims. Work with logistics teams to ensure fast, clear resolutions and optimize related processes.
Requirements
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; experience with Shopify and QuickBooks is strongly preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
Benefits
  • A remote-first work environment.
  • The opportunity to lead a high-impact function within a fast-growing brand.
  • A collaborative culture driven by innovation.

All applicants must submit their CV in English. Submissions in other languages will not be considered.


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