Dedicated Customer Experience Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeProfessionalism Full time ₱2,500,000 - ₱4,500,000

Customer Experience Champion

The Opportunity:

We are seeking a highly skilled and empathetic professional to join our support team. This is a critical role responsible for providing users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.

In the last 2 years, we've grown our user base from to a multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level.

So, What Should You Expect if You Join Us?

  • One of the fastest-growing and most innovative brands in the world (we've hit multiple 8-figure revenues).
  • Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience).
  • A great culture of top professionals in their respective fields.
  • We're here to perform and have a great time while doing it.
  • We push each other to become better versions of ourselves. 100% remote and micromanagement-free.
Job Responsibilities:
  • Customer Experience: Provide users with an outstanding customer experience via in-app live chat, phone, and email.
  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish. Never settle for a superficial fix.
  • Stakeholder Management: Collaborate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions.
  • Documentation & Reporting: Meticulously document all customer interactions and resolutions to maintain a clear record and identify recurring issues.
  • Feedback Loop: Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints.
  • Knowledge Base & Efficiency: Leverage the knowledge base before seeking help and proactively suggest new automations to improve efficiency.
Core Skills and Competencies:
  • Exceptional Verbal and Written Communication
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Zendesk and Telephony System Proficiency
  • Strong commitment to delivering exceptional customer service.
  • Ability to combine human empathy with effective use of technology and automation.
  • Ability to work independently and make informed decisions.
  • A proactive and positive attitude with a desire to continuously learn and improve.
Your Experience:
  • 2+ years in a similar customer support role.
  • Proven problem-solving skills and the ability to take ownership of issues.
  • Proficiency with Zendesk and modern telephony systems.
  • Preference for candidates with experience in the US e-commerce market.
  • Outstanding command of the English language, both written and spoken.

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