Senior Customer Experience Advocate

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Customer Service Specialist Opportunity">

The Role:

We are seeking a highly skilled and empathetic Customer Service Specialist to join our world-class support team. This critical role is responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation.

In the last two years, we've grown significantly, and now need a driven and knowledgeable specialist to take our customer experience to the next level.

What You Can Expect:

  • One of the fastest-growing and most innovative DTC brands in the world.
  • A highly experienced founders team with multiple successful projects and over $700M+ in collective experience.
  • A self-improvement-driven culture of top A-players in their respective fields.
  • A high-performance work environment where we strive to perform and have a great time while doing it.
  • A 100% remote and micromanagement-free environment that fosters growth and autonomy.

Key Responsibilities:

We are looking for a professional who can:

  • De-escalate and Resolve: Act as the primary point of contact for high-priority customer complaints, disputes, and sensitive issues, primarily via phone.
  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish. Never settle for a superficial fix.
  • Stakeholder Management: Coordinate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions.
  • Documentation & Reporting: Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues.
  • Feedback Loop: Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints.

Required Skills and Qualifications:

  • Exceptional Verbal and Written Communication in English.
  • Emotional Intelligence and Empathy.
  • Critical Thinking and Problem-Solving Mindset.
  • Zendesk and Telephony System Proficiency.

Benefits:

  • Opportunity to work with a fast-growing and innovative company.
  • Highly experienced founders team with multiple successful projects.
  • Self-improvement-driven culture of top A-players in their respective fields.

Hiring Process:

* Round 1: Review and evaluate your application.

* Round 2: Invite to a 45-minute

  • Technical Customer Advocate

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCustomer Full time $75,000 - $115,000

    Technical Support EngineerAbout the RoleThis is an exciting opportunity to join a pioneering AI-driven healthcare platform as a Technical Support Engineer.The Successful Candidate will be responsible for providing exceptional support and troubleshooting assistance to customers, working closely with Product, Engineering, and Sales teams to ensure customer...

  • Customer Experience Advocate

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCustomerService Full time ₱2,800 - ₱3,400

    Job Title: Customer Experience FellowWe are seeking a highly skilled and dynamic Customer Experience Fellow to join our team at LaunchGood. The successful candidate will play a key role in adhering to customer inquiries based on urgency and complexity, actively engaging with new customers to facilitate their onboarding process, and offering comprehensive...

  • Patient Advocate Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeAdvocate Full time ₱300,000 - ₱500,000

    Job DescriptionWe are seeking a compassionate and dedicated patient advocate to help patients navigate the complexities of the healthcare system.The patient advocate will be responsible for enrolling patients in philanthropic aid programs, managing post-enrollment work, reviewing patient enrollments for accuracy and completeness, escalating and appealing...

  • Customer Experience Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

    Transform Customer InteractionsWe're driving innovation in customer service, and we need your passion for helping people to make it happen!As a CX Representative, you'll be the frontline of communication with our customers, addressing their inquiries about products and services while embodying core values and brand ethos.Our Core Values:Build a Strong...

  • Global Client Experience Ambassador

    1 week ago

    Biñan, Calabarzon, Philippines beBeeAmbitious Full time $50,000 - $60,000

    About the RoleA senior customer advocate plays a pivotal role in connecting diverse people with common values.This position involves creating meaningful connections through authenticity, curiosity, and empathy.The ideal candidate will be ambitious, dynamic, and results-driven, combining operational excellence with a vision for boldr impact.

  • Exceptional Customer Experience Advocate

    1 week ago

    Biñan, Calabarzon, Philippines beBeeService Full time ₱50,000 - ₱100,000

    Job Title:Customer Service RepresentativeThis role is a fantastic opportunity to contribute to high-impact projects and deliver exceptional customer experiences.The ideal candidate will be highly motivated, dedicated, and possess strong communication skills, both written and verbal.The job involves handling inbound and outbound calls, resolving customer...

  • Enterprise Client Advocate

    1 week ago

    Biñan, Calabarzon, Philippines beBeeEnterprise Full time $800 - $1,300

    Job Role: Enterprise Client AdvocateThe Enterprise Client Advocate will be responsible for providing proactive support to high-value clients, ensuring seamless management of their day-to-day experience.Key Responsibilities:Manage daily communications with clients, responding promptly to their requests and needs.Participate in client-facing meetings with the...

  • Technical Advocate Role

    1 week ago

    Biñan, Calabarzon, Philippines beBeeDeveloper Full time $1,000,000 - $1,500,000

    Technical Advocate RoleAs a leading publisher of open-source software, we cater to millions of developers worldwide. Our mission is to simplify and make open source more reliable for innovators and enterprises.About the Role:A Technical Advocate combines technical expertise with strategic thinking and effective communication skills. This role requires...

  • Family Care Advocate

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCaregiver Full time ₱1,500,000 - ₱2,000,000

    Family Care Advocacy SpecialistMaking a positive impact on family caregiving is at the heart of our mission. We're seeking compassionate advocates to empower underserved families in accessing quality care.We'll be relying on your exceptional communication and organizational skills to collect, review, and accurately track required documentation from...

  • Senior Enterprise Client Strategist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCustomerSuccess Full time $90,000 - $120,000

    Key Roles of the Customer Success Manager SrThe Customer Success Manager Sr will assume a pivotal role as an advocate for our enterprise customers.Key Qualifications and Skills:We seek candidates with exceptional communication, leadership, and problem-solving skills. A bachelor's degree in business administration or a related field is required, while a...