Service Delivery Lead

7 days ago


Manila, National Capital Region, Philippines Canon Business Process Services Philippines Inc. Full time
Key Responsibilities

The Client Relationship Manager will be accountable for driving a professional customer-focused culture within their business area and the organization. This involves developing an in-depth understanding of the customer's company objectives and decision-making processes to leverage revenue from the relationship and promote Canon as a quality outsource supplier.

The manager will establish and maintain key customer relationships through effective communication, providing management and direction to the team to ensure contractual and service level agreement objectives are achieved consistently. They will also provide feedback to Operations Supervisors to ensure they are regularly updated on customer performance against KPIs.



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