Account Delivery Lead

5 days ago


Manila, National Capital Region, Philippines eClerx Full time
Job Summary

eClerx is seeking an experienced Account Delivery Lead to manage key customer accounts and ensure quality and efficient delivery for projects undertaken through effective coordination with clients and service delivery teams.

Key Responsibilities
  • Review and amend Service Level Agreements (SLAs) and ensure processes are compliant with the terms of the SLAs.
  • Handle critical situations and prevent escalations.
  • Develop strong consultative customer relationships through regular communication and effective coordination with clients and service delivery teams.
Requirements
  • Must Haves:
    • Excellent communication and interpersonal skills.
  • Good to Have:
    • Experience in client engagement and BPO/KPO.
  • Qualification:
    • Graduation in Computer Science, Computer Applications or related subjects.


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