Customer Experience Advocate

1 week ago


Taguig, National Capital Region, Philippines HCLTech Full time
L1 Service Desk Analyst

Role Overview:

We are seeking a Customer Experience Advocate to join our HCLTech team. As an L1 Service Desk Analyst, you will be responsible for delivering exceptional customer experiences through timely and effective technical support. Key responsibilities include opening, logging, prioritizing, assigning, and closing tickets in the IT Service Desk, querying users for relevant information, and escalating unresolved tickets according to established procedures.

Requirements include at least 1 year of experience as CSR or TSR or Service Desk – Voice Support, basic knowledge about software and hardware applications, and basic knowledge or familiarity with computer configuration and troubleshooting.



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