Customer Experience Advocate for Canon NZ
7 days ago
Are you passionate about delivering exceptional customer experiences? Join our team at Canon New Zealand as a Customer Experience Advocate and play a crucial role in shaping our customers' interactions.
Responsibilities:- Develop a deep understanding of customer needs and preferences, responding to inquiries and resolving issues efficiently.
- Provide proactive support by identifying customer issues and offering accessible solutions, enhancing overall customer satisfaction.
- Maintain high-quality standards by adhering to Quality Monitoring guidelines and promoting a culture of professionalism within the team.
- Update Call / Email Management databases with accurate details, following established client procedures.
- Communicate guidelines clearly to customers according to established client protocols.
- Stay updated with the latest product knowledge and technical skills using available resources, driving performance improvement.
- Escalate issues outside service boundaries to Team Leaders as required, prioritizing effective issue resolution.
- Create lasting impressions by delivering exceptional customer experiences that exceed their expectations.
- Participate in Ad Hoc projects or assignments assigned by Team Leaders, contributing to the team's overall success.
- Verify information accuracy through external tools and update records accordingly, ensuring data integrity.
- Cultivate cross-functional skills and handle other LOBs (line of business) as assigned by the Team Leader.
- A diploma or bachelor's degree in a relevant field is highly recommended. Otherwise, any basic degree or diploma will be considered.
- Prior experience in call handling or email handling for 6 months or more is essential. A background in collections and skip tracing is preferred.
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