Global Client Advocate
1 week ago
Nasdaq, Inc. is a global technology company that sees technology as a means to free people up to work together more productively and effectively. As a Global Client Advocate, you'll be responsible for providing reactive support for a wide variety of data queries and participating in ad-hoc data projects.
Your day-to-day responsibilities will include working closely with a team of Product Specialists, handling queries on a wide variety of data sets including estimates data, fundamentals, pricing, and ownership, and working closely with the source provider to ensure client queries are resolved in a timely and accurate manner.
Key Responsibilities:- Supporting the success of our customers by providing reactive support for a wide variety of data queries, ensuring timely and accurate resolution
- Participating in ad-hoc projects supporting client needs and internal team initiatives
- Leading efforts to identify data trends and working closely with data vendor to suggest and implement quality improvements
- Working closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base
- Documenting and tracking all client interactions in Nasdaq's CRM system
- With increased experience, direct client engagement will become part of the role
We're looking for someone with a strong desire to build client relationship skills and progress in the Client Success organization. Excellent communication skills and strong attention to detail are essential for this role.
We offer a comprehensive benefits package, including HMO coverage, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.
Please submit your application if you're interested in this opportunity.
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