Technical Support Professional

3 days ago

Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time $40,000 - $55,000
Job Role Summary

Coefficient offers a cutting-edge, no-code solution empowering business teams to access their company data in real-time from spreadsheets and drive actionable insights across the organization.

  • Respond to a high volume of user inquiries through various support channels, including email, chat, and messaging.
  • Investigate and resolve tier 1 & 2 support requests while collaborating with users and internal stakeholders. This includes escalating issues as necessary for optimal outcomes.
  • Navigate ambiguity in unique situations to deliver exceptional results.
  • Analyze problems and propose potential solutions for short- and long-term impact.
  • Maintain thorough documentation on user requests to provide feedback to leadership and program teams regarding processes and trends.
Key Requirements
  • Minimum 4+ years of SaaS customer support experience.
  • Intermediate/advanced level knowledge of Google Sheets or Excel.
  • User-centric approach - Strong understanding of user experiences and ability to resolve customer support requests thoughtfully.
  • Effective written and verbal communication skills.
  • Team collaboration - Value teamwork and contribute to a productive work environment where individuals learn from one another.
  • Critical thinking - Leverage multiple resources to inform and support critical decisions.

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