Technical Support Professional

3 days ago

Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000
Technical Support Specialist

The selected candidate will be responsible for providing high-quality first-level support to the user community. This includes resolving computer and IT-related hardware or software issues, logging incidents in current call tracking software, and staying aware of IT processes, issues, and projects.

Key Responsibilities:
  • Respond to user requests pertaining to IT-related questions or problems and attempt to resolve them at the first contact by referring to the IT knowledge base article. Logs requests/problems as outlined in HelpDesk documentation. If unable to immediately solve, triage or escalate the request or technical incident to the second level of support.
  • Be involved with IT accounts processing for onboarding, procurement, etc. by actively handling requests or supporting the team during these activities.
  • Acquire and maintain current knowledge of the IT environment, applications, support policies/processes, service disruptions, and IT projects to provide accurate information and solutions to customers.
  • Handle technology and site-related technical outages by following crisis management process.
Required Qualifications:
  • Technical proficiency and troubleshooting skills in currently supported versions of operating systems and software applications, including email systems, office application suites, operating systems, and collaboration tools.
  • Ability to maintain a professional, courteous, and helpful demeanor at all times, especially when discussing problems with a customer.
  • Superior analytical and problem-solving skills to quickly ascertain and concisely report the problem or question at hand.
  • Superior ability to read, comprehend, and execute tasks effectively based on documented processes.
  • Position is subject to work Monday – Friday and may include weekend on-call work as defined by the Weekend Coverage schedule rotation.
  • GHD staff are required to work all PH holidays except for Christmas and New Year's Day unless approved time off requests are granted.
  • Preferably with 3+ years of HelpDesk working experience.
  • College/Bachelor's Degree
Benefits:
  • Guaranteed 14th Month Pay
  • Above-market Retirement Plan Design
  • LinkedIn Learning Access
  • Established Performance Incentive Program
  • HMO coverage for employees on day 1 (with pandemic coverage)
  • Free HMO coverage for up to 3 qualified dependents
  • Educational Assistance

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