Technical IT Professional
1 day ago
Are you passionate about delivering exceptional technical support and assistance to end-users? Do you have a knack for resolving complex IT issues promptly and effectively?
Job Description:We are seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing remote technical support and assistance to end-users, troubleshooting and resolving IT problems, remotely installing, configuring, and maintaining computer systems, mobile devices, software, printers, and peripherals, managing system user accounts and access permissions, logging, managing and responding to IT support tickets and inquiries via various channels, and collaborating with the IT team to implement IT projects, upgrades, and system improvements.
Required Skills and Qualifications:- Possess a Degree in Information Technology / Computer Science, or a related field.
- A minimum 3 - 5 years prior experience providing support in three or more of the following areas: Windows 10/11, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero.
- Experience with remote support and management applications (e.g. TeamViewer, AnyDesk, VNC) and help desk software (e.g. Freshdesk, Zendesk, Jira).
- Proficiency with Microsoft Office products, particularly Excel.
- Possess strong attention to detail and problem-solving skills.
- Well-developed English written and verbal communication skills.
As an IT Support Specialist, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional IT support and services. You will also have the chance to develop your skills and knowledge in the latest technology trends and advancements in IT support.
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