
Administrative Operations Assistant
1 week ago
Audit Support Associate Position
DescriptionThis role requires a detail-oriented individual to provide administrative and operational support to the hotel's Front Office team, enabling on-site receptionists to focus on guest-facing activities.
Key Responsibilities- Manage incoming reservation emails and online booking inquiries. Process bookings in the PMS (e.g., RMS) following property procedures. Complete daily reports such as Reservation Activity Reports and other internal checklists.
- Assist with Night Audit preparation (as applicable). Ensure all guest profiles and reservation data are accurately maintained in the system.
- Respond to basic guest queries via email or other communication platforms. Support with follow-up on guest reviews or feedback where appropriate. Handle overflow calls and transfer as needed (future potential pending technology upgrade).
- Reconcile daily takings and financial transactions. Support with invoicing or preparing statements for corporate clients.
- Strong attention to detail and accuracy.
- Professional written communication skills.
- Proactive and self-motivated with the ability to work autonomously.
- Organised and able to manage competing priorities remotely.
- Tech-savvy with confidence in using PMS (e.g., RMS), Microsoft Office, and email systems.
- Positive attitude and commitment to providing excellent guest service support behind the scenes.
The ideal candidate will have a strong background in customer service and administration, with excellent organizational and time management skills.
For this position, we are looking for someone who is proactive, reliable and efficient, with excellent communication skills.
Requirements- Seniority level: Entry-level to Mid-level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Outsourcing and Offshoring Consulting
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