Technical Support Team Manager

2 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱6,000,000 - ₱8,000,000
Job Overview

The primary objective of this role is to lead a team of Technical Support Specialists as they assist Tier 1 Support in delivering exceptional support to the Turnitin user base and driving continuous improvement of team capabilities and performance.

Key Responsibilities and Deliverables:
  • Effectively manage own time to ensure seamless execution of leadership duties, while maintaining a reasonable workload.
  • Set an example in case quality.
  • Proactively provide assistance to users of Turnitin products (administrators, instructors, teaching assistants, exam takers, and proctors) ensuring prompt problem resolution, system access, optimal system performance, and overall customer satisfaction.
  • Become a Subject Matter Expert on all Turnitin Assessment Products and services, expanding knowledge on the Tii various product lines.
Essential Qualifications and Skills:
  • Action-oriented mindset
  • Passion for education
  • Passion for delivering exceptional customer and user experiences
  • Ability to work in a fast-paced environment, manage multiple priorities
  • Ability to work independently and perform under pressure
  • Broad knowledge of online software and relevant technologies
  • Strong leadership skills
  • Commercial awareness and understanding of the education sector
Total Rewards Package:

Turnitin offers a comprehensive Total Rewards package that aligns with local market standards. Enjoy a remote-centric culture that empowers you to work with purpose and accountability, supported by a benefits package that prioritizes your overall well-being.

  • Technical Support Team Leader

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomer Full time $60,000 - $75,000

    Job OverviewWe are seeking a highly skilled Technical Support Team Lead to join our team. This is an exciting opportunity for a seasoned professional to lead a team of technical support representatives and provide exceptional customer service.The ideal candidate will have experience in technical support, leadership, and customer-facing roles. They will be...

  • IT Technical Manager

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeOperational Full time ₱1,500,000 - ₱2,500,000

    Job Title: IT Operations SpecialistWe are seeking an experienced professional to manage technical assistance and support for end-users within our organization.The primary focus of this role is managing tasks in Microsoft 365 Admin Center and Azure AD, while providing general hardware and software support to ensure smooth operations for all...

  • Technical Support Expert

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱30,000 - ₱60,000

    Job DescriptionWe are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our employees and resolving technical issues promptly.Your key responsibilities will include:Providing effective day-to-day IT support to our employeesTroubleshooting, diagnosing, and...

  • Technical Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeSpecialist Full time ₱4,672,000 - ₱6,216,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide technical assistance and support to employees across the organization.Key Responsibilities:Act as the primary point of contact for employees seeking technical assistance via ticketing system, email, or chat.Provide...

  • Technical Support Team Leader

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeLeadership Full time $65,000 - $85,000

    About the RoleWe are seeking a highly skilled and experienced Team Lead to join our Technical Support team. In this role, you will be responsible for leading a team of Technical Support Representatives as they assist Tier 1 Support in ensuring the successful support of our user base and the continuous improvement of team capabilities and performance.The...

  • IT Support Team Manager

    2 days ago

    Lipa City, Calabarzon, Philippines beBeeCustomerCentric Full time $55,000 - $66,000

    Job Title: IT Support Team ManagerAbout the RoleThe IT Support Team Manager is responsible for leading a team of Technical Support Representatives in providing excellent support to our users. This role requires effective time management, strong leadership skills, and a passion for delivering exceptional customer experiences.Main ResponsibilitiesManage and...

  • Team Manager

    1 week ago

    Paranaque City, Calabarzon, Philippines IBEX Global Solutions Full time $40,000 - $60,000 per year

    OverviewThe Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.ResponsibilitiesDUTIES AND RESPONSIBILITIES:Provides direction and guidance to guarantee consistent achievement of key performance...

  • Technical Support Expert

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job Title: Technical Support ExpertWe are seeking highly skilled and customer-focused individuals to join our team as Technical Support Experts.Key Responsibilities:Provide technical assistance and troubleshooting support for various clients.The ideal candidate will possess strong problem-solving skills, excellent communication skills, and the ability to...

  • IT Technical Support

    1 week ago

    Paranaque City, Calabarzon, Philippines PhiLux, Inc. Full time ₱800,000 - ₱1,200,000 per year

    Job Overview:The IT Technical Support will help ensure the internal IT structure of the company remains robust and efficient, handling tasks such as software upgrades, user training, troubleshooting, and network management for smooth operations and easy system maintenance, providing administrative support to the organizationDuties and...

  • Technical Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱50,000 - ₱100,000

    Technical Support Role OverviewWe are seeking a skilled and customer-focused Technical Support Specialist to provide expert technical assistance and troubleshooting support for clients.This is an exciting opportunity to join our team and make a real impact in the lives of our customers.About the PositionRespond to technical inquiries via phone, chat, or...