IT Support Team Manager

2 days ago


Lipa City, Calabarzon, Philippines beBeeCustomerCentric Full time $55,000 - $66,000
Job Title: IT Support Team ManagerAbout the Role

The IT Support Team Manager is responsible for leading a team of Technical Support Representatives in providing excellent support to our users. This role requires effective time management, strong leadership skills, and a passion for delivering exceptional customer experiences.

Main Responsibilities
  1. Manage and lead a team of Technical Support Representatives, ensuring they have the necessary tools and resources to perform their duties efficiently.
  2. Develop and implement strategies to improve team performance, productivity, and customer satisfaction.
  3. Maintain a high level of technical knowledge and stay up-to-date with industry trends and developments.
  4. Collaborate with other teams to identify areas for improvement and drive change initiatives.
  5. Ensure compliance with company policies and procedures, and maintain a safe working environment.
Requirements
  1. Proven experience in a leadership or supervisory role, preferably in a Technical Support environment.
  2. Strong understanding of Windows and Mac OS operating systems, as well as multiple integration paths.
  3. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  4. Bachelor's Degree in Computer Science or equivalent work experience.
  5. Ability to manage competing priorities, work under pressure, and meet deadlines.
What We Offer

A competitive salary and benefits package, opportunities for professional growth and development, and a dynamic work environment that values teamwork and innovation.



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