
Technical Support Specialist
2 days ago
We are seeking a skilled and customer-focused Technical Support Specialist to provide expert technical assistance and troubleshooting support for clients.
This is an exciting opportunity to join our team and make a real impact in the lives of our customers.
About the Position- Respond to technical inquiries via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Provide timely and effective technical support to meet client needs
- Develop strong problem-solving skills to resolve complex technical issues
- Maintain accurate records of customer interactions
- Collaborate with other teams to ensure seamless service delivery
- Bachelor's degree or equivalent
- Previous experience in a call center environment
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
A competitive compensation package and opportunities for career growth and development
A dynamic and supportive work environment
The chance to make a real difference in the lives of our customers
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