IT Technical Manager

1 day ago

Paranaque City, Calabarzon, Philippines beBeeOperational Full time ₱1,500,000 - ₱2,500,000

Job Title: IT Operations Specialist

We are seeking an experienced professional to manage technical assistance and support for end-users within our organization.

The primary focus of this role is managing tasks in Microsoft 365 Admin Center and Azure AD, while providing general hardware and software support to ensure smooth operations for all employees.

  • Responsibilities include but not limited to:
  • Managing user accounts, groups, security configurations, and access controls within the Microsoft 365 Admin Center and Azure AD.
  • Providing technical support and troubleshooting for end-users' hardware and software issues, including laptops and other peripheral devices.
  • Responding promptly to user inquiries, diagnosing and resolving technical problems efficiently, and escalating complex issues to relevant teams if necessary.
  • Assisting users with requests related to software installations, updates, and configuration settings, ensuring compatibility and compliance with organizational policies.
  • Collaborating with cross-functional teams to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures.
  • Performing regular system maintenance, including monitoring and optimization of system performance, security patches, and software updates.
  • Creating and maintaining accurate documentation of IT procedures, user guides, and knowledge base articles for self-help resources.
  • Handling ad-hoc tasks, projects, and assignments as assigned by IT management.
  • Liaising with external vendors and service providers to coordinate support and troubleshoot issues.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Proven experience as an IT Support Specialist or similar role, with a focus on Microsoft 365 and Azure AD administration.
  • Strong knowledge of Microsoft 365 applications, such as Exchange Online, SharePoint, Teams, and OneDrive, and ability to troubleshoot related issues.
  • Familiarity with Azure AD, including user management, security groups, conditional access, and single sign-on configurations.
  • Proficiency in Windows and macOS operating systems, hardware troubleshooting, and software installation and configuration.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues independently or by collaborating with relevant teams.
  • Strong communication skills, both written and verbal, to effectively assist end-users and communicate with vendors.
  • Ability to prioritize and multitask in a fast-paced environment, managing multiple requests and projects simultaneously.
  • Proactive and self-motivated, with a strong customer service orientation and a willingness to learn and adapt to new technologies.
  • Amendable to rotational shift schedule and on-call whenever needed.

For more information about the job requirements, please refer to the attached job description document.

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