Operational Excellence Lead

1 day ago

Taguig, National Capital Region, Philippines beBeeOperations Full time $100,000 - $120,000
Job Title

Executive Operations Manager

Job Description

We are seeking a skilled and experienced Executive Operations Manager to join our team. In this role, you will play a key part in designing and running the operational backbone of our organization.

You will automate away inefficiencies, own tasks from request to verified outcome, and partner closely with engineering and leadership.

The ideal candidate will have a technical background, experience building automations and operational systems, and be comfortable and professional on the phone.

Key Responsibilities
  1. Drive tasks to completion, ensuring clear documentation and follow-up actions. Maintain a centralized source of truth for assignments, deadlines, and statuses.
  2. Handle inbound and outbound calls to stakeholders, ensuring clear communication, logging outcomes, and escalating as needed to meet SLAs.
  3. Anticipate issues and create buffers, reminders, and contingency plans to keep tasks on track. Use pre-reads and reminders to align teams with deadlines.
  4. Develop a system for receipts, ensuring accurate categorization and reconciliation. Provide weekly reports and flag discrepancies.
  5. Design low-code automations using tools like Notion, Airtable, Slack, and Zapier to streamline tasks. Ensure automation reliability with logs and alerts.
  6. Facilitate regular check-ins with engineering on project progress, blockers, and next steps. Keep documentation and project boards up-to-date.
  7. Use AI tools (e.g., ChatGPT/Claude) for drafting communications, SOPs, and summaries. Maintain prompt templates and verify outputs for accuracy.

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