Director of Operational Excellence

2 days ago

Taguig, National Capital Region, Philippines beBeeOperations Full time ₱600,000 - ₱1,000,000
Operations Manager Job Overview

We are seeking an experienced Operations Manager to lead our Property Management division. This leadership-level position is responsible for driving operational excellence across our team.

Key Responsibilities:
  • Team Leadership & Support
    • Supervise and serve as the primary point of contact for team members.
    • Provide one-on-one and group mentorship to drive work quality, consistency, and team growth.
    • Oversee onboarding, training, and professional development of new and existing team members.
    • Conduct regular performance reviews and report on key team metrics to senior leadership.
  • Operational Oversight
    • Own and oversee all internal property management processes and ensure adherence to best practices.
    • Interact directly with stakeholders as needed.
    • Develop and implement scalable, compliant operational policies and procedures.
    • Drive continuous process improvement initiatives to reduce friction, errors, and inefficiencies.
  • Quality Assurance & Communication
    • Monitor and uphold high standards of communication and customer service across all correspondence.
    • Ensure timely and accurate responses to concerns and escalations.
    • Review team KPIs (e.g., call logs) and develop structured templates to standardize communication expectations.
    • Create accountability tools (e.g., project progress calendars) to track follow-ups.
  • Project & Task Management
    • Identify and streamline overlapping tools and trackers; eliminate redundancies for smoother workflow.
    • Provide oversight on financial reporting and ensure timely updates are shared with stakeholders.
    • Support team members with work-related and personal concerns, promoting a positive team culture.
  • Other Duties
    • Assist senior leadership with strategic initiatives, special projects, and ad hoc tasks as needed.
    • Develop department-specific training materials and facilitate ongoing team development.
    Required Skills and Qualifications:
    • Minimum 5 years of experience in property management, real estate operations, or a related field.
    • Proficiency with property management software (Appfolio, Buildium, Yardi, Rent Manager, or similar).
    • Hands-on experience in tenant and maintenance coordination, leasing support, and customer relations.
    • Proven track record of managing a team and driving results in a fast-paced environment.
    • Strong communication, organization, and problem-solving skills.
    Benefits:
    • Familiarity with reviewing and interpreting property financials.
    • Demonstrated ability to lead training initiatives and develop scalable systems.
    • Previous experience working in or managing virtual teams.

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