Lead Operational Excellence Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeTechnicalOperations Full time €60,000 - €70,000
Senior Technical Operations Specialist Role

The ideal candidate for this Senior Technical Operations Specialist role will play a vital part in managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution.

Responsibilities include:

  • Operational Ownership: Taking full ownership of high-level monitoring for the company's operations, ensuring smooth and efficient processes across the business.
  • Incident Management & Resolution: Leading the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conducting in-depth technical investigations and collaborating in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leveraging data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Strategic Project Leadership: Playing a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
  • Continuous Improvement: Proactively identifying and implementing key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
  • Tool & Process Development: Working closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.

Requirements include:

  • At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.
  • Ability to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level
  • Product-oriented mindset: Bringing long-term risk prevention and mitigation strategies
  • Comfortable investigating into complex SQL queries and relational databases
  • Ability to develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies
  • Experience working with Jira and Prometheus, Grafana, New Relic or other monitoring tools is a big plus
  • Collaborative skills to work with cross-functional teams to diagnose and resolve incoming technical issues, ensuring minimal disruptions to business operations
  • Fluent English is required, along with the ability to unravel complexity in a simple and understandable manner
  • Analytical, independent and tech-savvy individual who is comfortable with fast-paced environments and heavy context switching

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