Quality Assurance Expert

1 week ago


Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

We are seeking a skilled Quality Assurance Analyst to join our team at Neksjob Philippines. The successful candidate will be responsible for ensuring the highest level of quality in our customer service operations.

About the Role

As a Quality Assurance Analyst, you will play a crucial role in monitoring calls and providing feedback to agents to improve their performance. You will also partner with our training team to develop effective training programs and participate in call calibrations with our client and operations team.

You will be responsible for coaching and developing agents on quality, customer satisfaction, and policies and procedures. Your expertise in quality excellence will help us continue to improve our operating results and address root causes of issues.

In addition to your analytical skills, you should have excellent communication and interpersonal skills to effectively work with our teams.

Requirements
  • At least 1 year of experience as a Quality Analyst in BPO
  • Familiarity with collections experience
  • Ability to work onsite

We offer a competitive salary of ₱25,000 - ₱35,000 per month, depending on your qualifications and experience. If you are passionate about delivering high-quality customer experiences and have the skills and experience we're looking for, please apply for this exciting opportunity.



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