Quality Assurance Manager

2 weeks ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

As a key member of our TASQ Staffing Solutions team, the Quality Assurance Manager will oversee a team of quality analysts and ensure compliance with established processes, policies, and guidelines. Key responsibilities include:

  • Leading a team of 15-20 quality analysts to achieve departmental quality standards.
  • Monitoring agents for adherence to quality protocols and providing feedback and coaching to improve performance.
  • Collaborating with the supervisor and/or team lead to analyze data, identify process gaps, and implement recommendations to reduce errors and improve process performance.
  • Developing and maintaining tracking reports to monitor site performance against key business metrics.
  • Creating engaging PowerPoint presentations for weekly, monthly, and quarterly business reviews.

Key Qualifications:

  • Strong analytical and problem-solving skills with the ability to conduct error analysis and identify process gaps.
  • Excellent written communication skills with the ability to craft reports, presentations, and emails that effectively convey complex information.
  • Ability to work closely with the Central Quality team to conduct process improvements and projects on multiple locations.
  • Proven ability to achieve and maintain departmental quality standards and drive process improvements.


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