Medical Quality Assurance Expert
1 month ago
Job Summary:
The Medical Quality Assurance Expert will be responsible for ensuring that our medical services meet the highest quality standards, with a focus on monitoring and improving the quality of agent interactions. This role involves reviewing interaction recordings, identifying areas for improvement, providing actionable feedback, and developing strategies to enhance overall service quality.
Key Responsibilities:
- Develop and implement quality assurance policies and procedures for medical interactions.
- Conduct regular reviews and audits of agent interactions to ensure compliance with quality standards.
- Identify and document any quality issues and provide actionable feedback to agents and supervisors.
- Analyze interaction data to identify trends and areas for improvement.
- Prepare and present reports on quality performance and improvement initiatives.
- Collaborate with cross-functional teams to develop and maintain quality control systems for medical interactions.
- Train staff on quality standards and best practices for medical service delivery.
- Stay up-to-date with industry best practices and regulatory requirements related to medical service delivery.
- Support the continuous improvement of the quality management system.
Qualifications:
- Bachelor's degree in Quality Assurance, Healthcare Management, or a related field.
- Proven experience as a Quality Assurance Specialist or similar role, preferably in a medical supply or healthcare environment.
- Strong knowledge of quality control standards and testing methodologies for medical interactions.
- Excellent analytical and problem-solving skills.
- Proficiency in using quality management software and tools.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certification in Quality Assurance (e.g., Six Sigma, ISO 9001) is a plus.
Estimated Salary: $65,000 - $80,000 per year
-
Medical Quality Assurance Professional
3 weeks ago
Cebu City, Central Visayas, Philippines Med Supply US Full timeOverviewThe Medical Quality Assurance Specialist will play a pivotal role in ensuring that Med Supply US delivers exceptional services, adhering to stringent quality standards. This position is responsible for monitoring and enhancing the quality of agent calls, focusing on areas such as customer interactions.Salary & BenefitsWe offer a competitive salary of...
-
Software Quality Assurance Expert
1 month ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeCompany OverviewNeksjob Corporation is a leading technology firm dedicated to delivering high-quality products and services.Job SummaryWe are seeking a skilled Software Quality Assurance Expert to join our team. As a key member of our quality assurance department, you will play a crucial role in ensuring the highest standards of software quality.Key...
-
Technical Quality Assurance Expert
4 weeks ago
Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full timeJob OverviewWe are seeking a highly skilled Technical Quality Assurance Expert to join our team at Trinity Workforce Solutions. This role will be part of an agile scrum team and will require the ability to work in sprint automation and manual testing.Key ResponsibilitiesDevelop and maintain automated test scripts using Selenium, Java, TestNG, and...
-
Business Process Quality Assurance Expert
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we are seeking a highly skilled Business Process Quality Assurance Expert to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our business processes.About the RoleThis is an exciting opportunity for a seasoned Quality Analyst with experience in the...
-
Quality Assurance Specialist
2 months ago
Cebu City, Central Visayas, Philippines Med Supply US Full timeJob Summary:The Quality Assurance Specialist will be responsible for ensuring that our services meet all necessary quality standards, with a particular focus on monitoring and improving the quality of agent calls. This role involves reviewing call recordings, identifying issues, providing feedback, and developing strategies to enhance overall service...
-
Quality Assurance Specialist
2 months ago
Cebu City, Central Visayas, Philippines Med Supply US Full timeJob Summary: The Quality Assurance Specialist will ensure our services meet quality standards, focusing on monitoring and improving agent calls. This role involves reviewing call recordings, identifying issues, and providing feedback to enhance overall service quality.Key Responsibilities:Develop quality assurance policies and procedures for service...
-
Quality Assurance Expert
3 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full timeWe are seeking a skilled Quality Assurance Analyst to join our team at Neksjob Philippines. The successful candidate will be responsible for ensuring the highest level of quality in our customer service operations.About the RoleAs a Quality Assurance Analyst, you will play a crucial role in monitoring calls and providing feedback to agents to improve their...
-
Senior Quality Assurance Specialist
3 weeks ago
Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full timeJob Title: Senior Quality Assurance SpecialistAt Southwestern University Medical Center, we are committed to providing exceptional patient care and ensuring the highest quality standards in our services.About the Role:This is an exciting opportunity for a highly organized and detail-oriented individual to join our team as a Senior Quality Assurance...
-
Medical Imaging Specialist
3 weeks ago
Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full timeSouthwestern University Medical Center, a premier tertiary general hospital committed to delivering exceptional patient care, is seeking a highly skilled MEDICAL IMAGING SPECIALIST-RADIOLOGY EXPERT. We are looking for a dedicated professional with a strong background in radiologic technology to join our team. As a Radiologic Technologist, you will play a...
-
Quality Assurance and Compliance Specialist
1 month ago
Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full timeJob DescriptionAt Southwestern University Medical Center, we are seeking a highly organized Quality Assurance Officer to join our team. This role is responsible for ensuring the quality of our products and services meets the highest standards.
-
Healthcare Quality Assurance Lead
1 month ago
Cebu City, Central Visayas, Philippines Qavalo Inc. Full timeJob OverviewQavalo Inc. is a leading healthcare BPO seeking an experienced Healthcare Quality Assurance Lead to join our team. This role requires strong leadership and communication skills to oversee productivity and output quality of assigned accounts.About the RoleThe QA Account Manager will be responsible for delivering exceptional client service,...
-
Quality Assurance Process Lead
1 month ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is a leading staffing solutions company, and we're seeking a Quality Assurance Process Lead to join our team.Job DescriptionWe're looking for an experienced Quality Excellence Lead Assistant Manager to lead our quality assurance processes and ensure timely incubation of QCAs in allocated processes. The ideal candidate will have 3-4...
-
Quality Assurance Specialist
2 months ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeThe role of a Quality Assurance Analyst at Neksjob Corporation is to ensure that our software, products, and systems meet the highest quality standards.Our Quality Assurance Analyst is responsible for testing, analyzing, and ensuring the quality of our software, products, and systems.Key ResponsibilitiesTesting and analyzing software, products, and systems...
-
Quality Assurance Specialist
3 weeks ago
Mandaue City, Central Visayas, Philippines PRIFOOD CORPORATION Full timeOverviewPRIFOOD CORPORATION is a reputable organization dedicated to delivering high-quality products. We are seeking an exceptional Quality Assurance Specialist to join our team.Salary and BenefitsThe estimated annual salary for this position is $60,000 - $80,000, depending on experience and qualifications. Our comprehensive benefits package includes...
-
Quality Assurance Director
1 month ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeJob OverviewWe are seeking a highly experienced and skilled Quality Assurance Director to join our team at JK Network Services.About the RoleThe Quality Assurance Director will be responsible for developing and implementing quality standards for products or services, creating and implementing quality standards for products and services, managing the quality...
-
Quality Assurance Specialist
2 months ago
Cebu City, Central Visayas, Philippines J-K Network Services Full time**Job Title:** Quality Assurance Staff**About Company:** J-K Network Services is a renowned manufacturing company that has been producing high-quality miniature and illuminated switches for over half a century. We are committed to delivering exceptional products while maintaining the highest standards of quality and safety.**Job Responsibilities:**Ensure...
-
Quality Assurance Specialist
1 month ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeJob OverviewWe are seeking a Quality Assurance Staff to join our team at JK Network Services in Lapu-lapu, Cebu City.About the RoleThe successful candidate will be responsible for ensuring that standards and safety regulations are observed. They will address and discuss issues and proposed solutions with superiors, document quality assurance activities, and...
-
Quality Assurance Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines Interactech Solutions Inc. Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at Interactech Solutions Inc.About the Role:The successful candidate will be responsible for monitoring and evaluating all inbound chats based on our company standard operation procedure and guideline.This includes reviewing, evaluating, and scoring open and closed...
-
Senior Quality Assurance Director
1 month ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is seeking a highly skilled and experienced Senior Quality Assurance Director to lead our quality assurance team.About the RoleWe are looking for an individual with at least 5 years of QA management experience, who has managed a team of 15-20 quality analysts. The ideal candidate will have strong exposure to clients and stakeholders,...
-
Quality Assurance Lead
3 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the RoleAs a Quality Assurance Lead at TASQ Staffing Solutions, you will play a critical role in ensuring the highest standards of quality across our operations. We are seeking an experienced professional to join our team and lead our quality analysts in delivering exceptional results.Key ResponsibilitiesTeam Management: Manage a team of 15-20 quality...