Medical Quality Assurance Expert

1 month ago


Cebu City, Central Visayas, Philippines Med Supply US Full time

Job Summary:

The Medical Quality Assurance Expert will be responsible for ensuring that our medical services meet the highest quality standards, with a focus on monitoring and improving the quality of agent interactions. This role involves reviewing interaction recordings, identifying areas for improvement, providing actionable feedback, and developing strategies to enhance overall service quality.

Key Responsibilities:

  • Develop and implement quality assurance policies and procedures for medical interactions.
  • Conduct regular reviews and audits of agent interactions to ensure compliance with quality standards.
  • Identify and document any quality issues and provide actionable feedback to agents and supervisors.
  • Analyze interaction data to identify trends and areas for improvement.
  • Prepare and present reports on quality performance and improvement initiatives.
  • Collaborate with cross-functional teams to develop and maintain quality control systems for medical interactions.
  • Train staff on quality standards and best practices for medical service delivery.
  • Stay up-to-date with industry best practices and regulatory requirements related to medical service delivery.
  • Support the continuous improvement of the quality management system.

Qualifications:

  • Bachelor's degree in Quality Assurance, Healthcare Management, or a related field.
  • Proven experience as a Quality Assurance Specialist or similar role, preferably in a medical supply or healthcare environment.
  • Strong knowledge of quality control standards and testing methodologies for medical interactions.
  • Excellent analytical and problem-solving skills.
  • Proficiency in using quality management software and tools.
  • Strong attention to detail and organizational skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Certification in Quality Assurance (e.g., Six Sigma, ISO 9001) is a plus.

Estimated Salary: $65,000 - $80,000 per year



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