Medical Quality Assurance Expert
1 day ago
Job Summary:
The Medical Quality Assurance Expert will be responsible for ensuring that our medical services meet the highest quality standards, with a focus on monitoring and improving the quality of agent interactions. This role involves reviewing interaction recordings, identifying areas for improvement, providing actionable feedback, and developing strategies to enhance overall service quality.
Key Responsibilities:
- Develop and implement quality assurance policies and procedures for medical interactions.
- Conduct regular reviews and audits of agent interactions to ensure compliance with quality standards.
- Identify and document any quality issues and provide actionable feedback to agents and supervisors.
- Analyze interaction data to identify trends and areas for improvement.
- Prepare and present reports on quality performance and improvement initiatives.
- Collaborate with cross-functional teams to develop and maintain quality control systems for medical interactions.
- Train staff on quality standards and best practices for medical service delivery.
- Stay up-to-date with industry best practices and regulatory requirements related to medical service delivery.
- Support the continuous improvement of the quality management system.
Qualifications:
- Bachelor's degree in Quality Assurance, Healthcare Management, or a related field.
- Proven experience as a Quality Assurance Specialist or similar role, preferably in a medical supply or healthcare environment.
- Strong knowledge of quality control standards and testing methodologies for medical interactions.
- Excellent analytical and problem-solving skills.
- Proficiency in using quality management software and tools.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certification in Quality Assurance (e.g., Six Sigma, ISO 9001) is a plus.
Estimated Salary: $65,000 - $80,000 per year
-
Software Quality Assurance Expert
5 days ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeCompany OverviewNeksjob Corporation is a leading technology firm dedicated to delivering high-quality products and services.Job SummaryWe are seeking a skilled Software Quality Assurance Expert to join our team. As a key member of our quality assurance department, you will play a crucial role in ensuring the highest standards of software quality.Key...
-
Quality Assurance Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Med Supply US Full timeJob Summary: The Quality Assurance Specialist will ensure our services meet quality standards, focusing on monitoring and improving agent calls. This role involves reviewing call recordings, identifying issues, and providing feedback to enhance overall service quality.Key Responsibilities:Develop quality assurance policies and procedures for service...
-
Quality Assurance Specialist
1 month ago
Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full timeQuality Assurance OfficerSouthwestern University Medical Center is seeking a highly organized and detail-oriented Quality Assurance Officer to join our team.Key Responsibilities:Plan, execute, and oversee inspections and testing of incoming and outgoing products to ensure quality conformance to specifications and quality deliverables.Assist operations and...
-
Quality Assurance and Compliance Specialist
2 days ago
Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full timeJob DescriptionAt Southwestern University Medical Center, we are seeking a highly organized Quality Assurance Officer to join our team. This role is responsible for ensuring the quality of our products and services meets the highest standards.
-
Healthcare Quality Assurance Lead
2 days ago
Cebu City, Central Visayas, Philippines Qavalo Inc. Full timeJob OverviewQavalo Inc. is a leading healthcare BPO seeking an experienced Healthcare Quality Assurance Lead to join our team. This role requires strong leadership and communication skills to oversee productivity and output quality of assigned accounts.About the RoleThe QA Account Manager will be responsible for delivering exceptional client service,...
-
Quality Assurance Process Lead
5 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is a leading staffing solutions company, and we're seeking a Quality Assurance Process Lead to join our team.Job DescriptionWe're looking for an experienced Quality Excellence Lead Assistant Manager to lead our quality assurance processes and ensure timely incubation of QCAs in allocated processes. The ideal candidate will have 3-4...
-
Quality Assurance Director
2 weeks ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeQuality Assurance Manager RoleAt JK Network Services, we are seeking a dedicated Quality Assurance Manager to oversee the quality of our products and services. The ideal candidate will have a strong background in quality assurance, with experience in implementing quality standards and managing a team of quality assurance staff.Key Responsibilities:- Develop...
-
Quality Assurance Specialist
3 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeThe role of a Quality Assurance Analyst at Neksjob Corporation is to ensure that our software, products, and systems meet the highest quality standards.Our Quality Assurance Analyst is responsible for testing, analyzing, and ensuring the quality of our software, products, and systems.Key ResponsibilitiesTesting and analyzing software, products, and systems...
-
Cebu City, Central Visayas, Philippines Neksjob Full timeJob Title: Quality Assurance and Performance Improvement SpecialistJob Summary:As a Quality Assurance and Performance Improvement Specialist at Neksjob Philippines, you will play a vital role in ensuring the highest standards of quality and customer satisfaction in our operations.Key Responsibilities:Monitor calls and provide constructive feedback to agents...
-
Quality Assurance Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeJob Title: Quality Assurance Staff Job Summary: We are seeking a highly skilled Quality Assurance Staff to join our team at JK Network Services. The successful candidate will be responsible for ensuring that our manufacturing processes meet the highest standards of quality and safety. Responsibilities: * Conduct regular audits to ensure compliance with...
-
Quality Assurance Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeJob Title:Quality Assurance StaffJob Summary:We are seeking a Quality Assurance Staff to join our team at JK Network Services. The ideal candidate will have a Bachelor's Degree and at least 1 year of experience in Quality Assurance.Responsibilities:Ensure that standards and safety regulations are observedAddress and discuss issues and proposed solutions with...
-
Quality Assurance Director
2 days ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeJob OverviewWe are seeking a highly experienced and skilled Quality Assurance Director to join our team at JK Network Services.About the RoleThe Quality Assurance Director will be responsible for developing and implementing quality standards for products or services, creating and implementing quality standards for products and services, managing the quality...
-
Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full timeQuality Assurance and Compliance Professional Job DescriptionSouthwestern University Medical Center is seeking a highly organized Quality Assurance and Compliance Professional to partner in the compliance and monitoring of company quality assurance standards. This role will involve planning, executing, and overseeing inspection and testing of incoming and...
-
Quality Assurance Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob DescriptionQuality Assurance SpecialistAs a Quality Assurance Specialist at BEST CAREERS AND OPPORTUNITIES, you will be responsible for driving quality initiatives for Wipro/Client Accounts. You will work with dispersed cross-functional teams on organizational process (re)-design or industry-specific business processes.Key Responsibilities:Develop and...
-
Quality Assurance Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines J-K Network Services Full time**Job Title:** Quality Assurance Staff**About Company:** J-K Network Services is a renowned manufacturing company that has been producing high-quality miniature and illuminated switches for over half a century. We are committed to delivering exceptional products while maintaining the highest standards of quality and safety.**Job Responsibilities:**Ensure...
-
Quality Assurance Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Staff Outsourcing Solutions. As a key member of our quality assurance team, you will be responsible for ensuring that our services meet the highest standards of quality and compliance.Key ResponsibilitiesConduct regular audits and reviews of insurance accounts to...
-
Quality Assurance Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Solid Lyndelle Manpower Services Inc. Full timeJob Description:Solid Lyndelle Manpower Services Inc. is seeking a Quality Assurance Specialist to assist the Quality Assurance Manager in the Annual Documentation Plan. Key responsibilities include reviewing documented policies and procedures to determine possible gaps against IMS standards and government regulations and recommending improvement in policies...
-
Quality Assurance Specialist
2 days ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeJob OverviewWe are seeking a Quality Assurance Staff to join our team at JK Network Services in Lapu-lapu, Cebu City.About the RoleThe successful candidate will be responsible for ensuring that standards and safety regulations are observed. They will address and discuss issues and proposed solutions with superiors, document quality assurance activities, and...
-
Mechanical Quality Assurance Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeJob Title: Mechanical Quality Assurance SpecialistWe are seeking a skilled Mechanical Quality Assurance Specialist to join our team at JK Network Services. The ideal candidate will have a strong background in mechanical engineering and quality assurance principles.Key Responsibilities:In charge of all actions related to quality control and assurance.Helps...
-
Cebu City, Central Visayas, Philippines Qavalo Inc. Full timeJob Title: QA Management I Nurses and Physical TherapistsJob Summary:We are seeking a highly skilled QA Management I Nurses and Physical Therapists to join our team at Qavalo Inc. As a QA Management I Nurses and Physical Therapists, you will be responsible for overseeing and managing the productivity and output quality of assigned accounts, ensuring...