Medical Quality Assurance Professional
7 days ago
Overview
The Medical Quality Assurance Specialist will play a pivotal role in ensuring that Med Supply US delivers exceptional services, adhering to stringent quality standards. This position is responsible for monitoring and enhancing the quality of agent calls, focusing on areas such as customer interactions.
Salary & Benefits
We offer a competitive salary of $$62,000 - $85,000 per annum, commensurate with experience. In addition to a comprehensive compensation package, our employees enjoy a range of benefits, including health insurance, retirement plans, and opportunities for professional growth.
Job Description
As a Medical Quality Assurance Specialist, you will be responsible for:
- Developing and implementing quality assurance policies and procedures for service interactions;
- Conducting regular reviews and audits of agent calls to ensure compliance with quality standards;
- Identifying and documenting quality issues and providing actionable feedback to agents and supervisors;
- Analyzing call data to identify trends and areas for improvement;
- Preparing and presenting reports on call quality performance and improvement initiatives;
- Collaborating with cross-functional teams to develop and maintain quality control systems for customer interactions;
- Training staff on quality standards and best practices for customer service;
- Staying up-to-date with industry best practices and regulatory requirements related to customer service and medical supply.
Required Skills & Qualifications
To succeed in this role, you should possess:
- A Bachelor's degree in Quality Assurance, Healthcare Management, or a related field;
- Proven experience as a Quality Assurance Specialist or similar role, preferably in a medical supply or healthcare environment;
- Strong knowledge of quality control standards and testing methodologies for service interactions;
- Excellent analytical and problem-solving skills;
- Proficiency in using quality management software and tools;
- Strong attention to detail and organizational skills;
- Excellent communication and interpersonal skills;
- Ability to work independently and as part of a team.
About Us
MED SUPPLY US is a leading provider of medical supplies, dedicated to delivering high-quality services and products to our customers. We are committed to excellence and strive to create a workplace culture that values innovation, teamwork, and employee growth.
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