Quality Assurance Process Lead

3 days ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

TASQ Staffing Solutions is a leading staffing solutions company, and we're seeking a Quality Assurance Process Lead to join our team.

Job Description

We're looking for an experienced Quality Excellence Lead Assistant Manager to lead our quality assurance processes and ensure timely incubation of QCAs in allocated processes. The ideal candidate will have 3-4 years of experience in QA AM/TL roles, with knowledge in quality tools and analysis, preferably in the insurance domain.

Responsibilities:
  • Process Optimization: Ensure that QC deliverables (monitoring, feedback, production, reporting) targets are met by timely and accurate reporting of internal ratings on SLA parameters and quality performance.
  • Compliance and Training: Assist in setting up a Quality Compliance function for business processes in coordination with Operations and/or Migrations Team, conduct regular Gage R & R/calibrations sessions internally and/or with clients, and facilitate reviews to ensure compliance to QSD.
  • Audit and Reporting: Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings and facilitating changes in QC procedures.

The successful candidate will receive a competitive salary of approximately $90,000 - $120,000 per annum, depending on experience, plus additional benefits such as medical and dental insurance, paid time off, and opportunities for career growth and professional development within TASQ Staffing Solutions.



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