Help Desk Professional
19 hours ago
We're seeking a professional to provide top-notch assistance to customers using our service. This is an exciting opportunity to be part of creating a customer-centric platform.
Key Responsibilities- Communicate effectively with customers to resolve queries within agreed-upon SLAs.
- Elevate and collaborate with internal teams to investigate issues and find solutions.
- Develop expertise in all aspects of products, systems, and processes at prioritizing customer needs.
- Identify and escalate trending concerns, implementing improvements to enhance the customer experience.
- Prior experience preferably in B2C environments.
- Strong communication skills, paired with sound decision-making abilities.
- A willingness to take ownership of tasks and investigations, driving successful outcomes.
- Self-motivation, coupled with strong organizational skills and analytical problem-solving.
- Excellent interpersonal skills for effective stakeholder communication.
- An ability to thrive in pressurized environments with varied deadlines and priorities.
- Trend analysis and corrective action implementation to reduce or eliminate recurring issues.
- Independent work capability, complemented by effective teamwork.
-
Help Desk Professional
1 day ago
Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱500,000 - ₱700,000Job Summary:We are seeking a highly skilled Help Desk Professional to join our team. As a Help Desk Professional, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and efficient manner.About the Role:Provide exceptional customer service through phone, email, and chat supportTroubleshoot and...
-
Help Desk Professional
1 day ago
Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time $12,000 - $24,000As a Help Desk Professional, you will play a vital role in ensuring that our clients receive exceptional customer support. This position is ideal for individuals who are passionate about delivering outstanding service and have a knack for problem-solving.Job DescriptionProvide technical assistance to customers via phone, email, or chatRespond to customer...
-
Help Desk Professional
19 hours ago
Cebu City, Central Visayas, Philippines beBeeCustomer Full time $50,000 - $70,000Service Desk Analyst RoleWe are seeking a highly skilled Service Desk Analyst to provide exceptional customer service and technical support to clients.Provide end-user service desk support via phone, email, and chat.Manage incidents and requests within the ServiceNow ticketing system.Perform daily ticket follow-ups with end users.Resolve username and...
-
Help Desk Specialist
20 hours ago
Mandaue City, Central Visayas, Philippines beBeeSupport Full time $60,000 - $75,000Service Desk Analyst Role OverviewThis position involves providing exceptional support to clients via multiple channels, including phone, email, and chat.Key Responsibilities:Manage incidents and requests within the ServiceNow ticketing system.Perform daily follow-ups with end users to ensure timely resolution of issues.Resolve username and password...
-
Front Desk Professional
1 day ago
Mandaue City, Central Visayas, Philippines beBeeMedicalReceptionist Full time $35,000 - $40,000Job OpportunityA Medical Receptionist | Front Desk Position is available. This role is the first point of contact for our patients and plays a vital part in ensuring a seamless and positive experience.Key ResponsibilitiesAnswer and manage incoming calls and patient inquiries with professionalism and courtesy.Schedule and manage patient appointments...
-
Help Desk Specialist
1 day ago
Iloilo City, Western Visayas, Philippines beBeeHelpDesk Full time ₱500,000 - ₱750,000Help Desk ProfessionalRequired Skills:Windows Server, O365, Windows 10/11, Active Directory, and VMWare virtualization support are essential skills.The ability to troubleshoot network switches, routers, and firewall (CISCO, HP, and Draytek) is highly desirable.Current Microsoft certifications and working knowledge of ITIL are required.Assertive communication...
-
Help Desk Professional
1 day ago
Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time $35,000 - $50,000Job Title:Service Desk SpecialistJob Summary:We are seeking a skilled Service Desk Specialist to provide technical support for our clients. As a key member of our team, you will be responsible for resolving technical issues related to hardware, software, and network connectivity.Duties and Responsibilities:Customer Support: Provide first-line technical...
-
Help Desk Professional
1 day ago
Mandaue City, Central Visayas, Philippines beBeeSupport Full time $45,000 - $65,000Customer Support Representative Job DescriptionThis job description outlines the key responsibilities, skills and qualifications required for a Customer Support Representative role. As a Customer Support Representative, you will be responsible for providing exceptional customer service to internal and external clients.
-
Help Desk Customer Service Agent
1 week ago
Cebu City, Central Visayas, Philippines beBeeRepresentative Full time ₱250,000 - ₱450,000Job Description">We are seeking a skilled Help Desk Representative to join our team. In this role, you will work in a high-volume help desk environment supporting customers and analysts in providing incident resolution for various products and services.">Core Responsibilities:">">Assessment & validation of tickets that come into the help desk">Basic remote...
-
Help Desk Support Specialist
3 days ago
Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱600,000 - ₱1,200,000We are seeking a talented IT professional to join our team as an Entry Level Service Desk Specialist. As part of this role, you will be responsible for providing technical assistance and support to employees and non-employees regarding computer, networking, printing, hardware, and software related issues.Key Responsibilities:
