Enterprise Client Success Strategist

15 hours ago

Marikina City, National Capital Region, Philippines beBeeOperations Full time ₱30,000 - ₱35,000

Job Title: Client Operations Manager

We are seeking an exceptional Client Service Director to lead our enterprise clients towards unparalleled success.

This pivotal role involves ensuring top-tier service delivery, fostering long-term partnerships built on value, and overseeing service delivery across multiple teams.

Main Responsibilities:

  • Serve as the primary liaison for enterprise clients, guaranteeing their needs are met with professionalism and efficiency.
  • BUILD STRONG CLIENT RELATIONSHIPS by cultivating trust, transparency, and consistent value delivery.
  • Proactively identify opportunities to support client growth, retention, and satisfaction.
  • Oversight of service delivery across multiple teams ensures high performance and service quality.
  • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
  • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.
  • Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations.
  • Collaborate with internal teams (Sales, IT, HR) to align service delivery with client expectations.
  • Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.
  • Manage Project and Campaign Managers, providing guidance, accountability, and performance support.
  • Foster cross-department collaboration to address client needs efficiently and effectively.
  • Adherence to service agreements and compliance standards mitigates operational risks.
  • Closely work with internal teams to maintain data security and operational integrity.

What We Are Looking For:

  • A bachelor's degree in Business Administration, Operations Management, or a related field is required.
  • 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments.
  • A proven track record of leading cross-functional teams and managing enterprise-level clients.
  • Strong communication, negotiation, and relationship-building skills.
  • Proficiency with CRM tools (e.g., Salesforce), project management platforms (e.g., Asana, Basecamp), and data reporting tools.

Key Competencies:

  • Strategic Thinking & Problem-Solving
  • Client-Centric Approach
  • Operational Excellence & Process Improvement
  • Financial Acumen & Resource Management
  • Risk Mitigation & Compliance Awareness

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