Client and Virtual Assistant Success Strategist

22 hours ago

Marikina City, National Capital Region, Philippines beBeeSuccess Full time ₱4,680,000 - ₱5,040,000
Job Overview:

This pivotal role is designed to foster success in client-Virtual Assistant partnerships. As a Success Lead, you'll serve as the bridge between clients and virtual assistants, crafting mutually beneficial outcomes.

  • Develop strategic alliances for both clients and virtual assistants
  • Facilitate direct video interactions with international clients to ensure satisfaction
  • Mentor and develop virtual assistants to achieve peak performance
  • Enhance communication between clients and VAs to prevent misunderstandings
  • Nurture lasting partnerships that drive mutual growth and success
  • Create pathways for both client expansion and assistant career development
Key Responsibilities:
  • Client Partnership Management: Lead engaging video calls with international clients to understand their evolving needs
  • Monitor client satisfaction and proactively address concerns before they escalate
  • Coordinate solutions when clients face challenges with their virtual assistants
  • Identify opportunities for clients to expand their VA services and grow their business
  • Ensure smooth onboarding experiences that set clients up for long-term success
  • Build strong relationships with clients focused on mutual growth and satisfaction
  • Virtual Assistant Development: Coach and mentor a team of 5-8 virtual assistants to achieve exceptional performance
  • Coordinate professional development plans that advance VA careers while meeting client needs
  • Provide feedback and training to help VAs exceed client expectations
  • Monitor VA satisfaction and address concerns about workload, client relationships, or career growth
  • Facilitate skill development opportunities that benefit both VAs and their clients
  • Track VA performance metrics and celebrate achievements
  • Success Coordination & Problem Resolution: Facilitate open communication when clients and VAs face misunderstandings
  • Coordinate replacement processes when client-VA matches need adjustment
  • Resolve conflicts and facilitate win-win solutions when issues arise between clients and virtual assistants
  • Translate client business needs into actionable development plans for VAs
  • Coordinate cross-training opportunities that benefit multiple clients and assistants
  • Ensure both clients and VAs feel heard, valued, and successful in their partnerships
Requirements:
  • Proven Virtual Assistant Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
  • Client Partnership Experience - Proven ability to ensure client satisfaction and build lasting professional relationships
  • Team Leadership Experience - Any experience leading, mentoring, or supporting other people in achieving their goals
  • Excellent English Communication - Professional-level written and verbal English for executive interactions
  • Strategic Mindset - Understanding of what drives both client satisfaction and employee success

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