Call Center Performance Analyst

WeAnswer Call Center Services is looking for an experienced Call Center Team Lead to manage our dispatch team and cold calling department. This individual will be responsible for supervising daily activities, ensuring accurate order processing and tracking, and maintaining high-quality service delivery.Requirements:Experience: Minimum of 3 years in dispatch...

Job OverviewTranscom Worldwide Philippines, Inc. is seeking a highly skilled Workforce Management/Real Time Analyst to join our team.The ideal candidate will have a strong background in contact center operations and be able to analyze data to optimize service levels and staff productivity.Key ResponsibilitiesAnalyze call center traffic and trends to ensure...

Job DescriptionWe are looking for a highly skilled Workforce Management/Real Time Analyst to join our team at Transcom Worldwide Philippines, Inc.The ideal candidate will have a strong background in contact center operations and be able to analyze data to optimize service levels and staff productivity.Key Responsibilities:Manage all call center traffic to...

At WeAnswer Call Center Services, we're seeking an experienced Operations Supervisor to oversee our dispatch team and cold calling department. This role requires strong leadership skills, excellent communication abilities, and a keen eye for process improvement.Key Responsibilities:Lead the dispatch and cold calling teams to achieve high efficiency and...

Key ResponsibilitiesManage a team of call center agents, including hiring, discipline, and discharge processes.Cultivate a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.Document account resolutions, issues, and general notes.

We're seeking a highly motivated Dispatch Control Manager to join our team at WeAnswer Call Center Services. In this role, you'll be responsible for overseeing the daily operations of our dispatch team and cold calling department, ensuring efficient and effective processes.Key Responsibilities:Supervise daily dispatch operations, ensuring accurate and timely...

Call Center Agent (with experience) Duties/Responsibilities:Answering incoming calls from customers, listening attentively to their concerns or questions, providing accurate and helpful information, and resolving customer issues or complaints. What are we looking for?At least High School Grad (old curriculum) / SHS Grad (new curriculum)With at least 7 months...

Jumpstart Your Career Today - Call Center Jobs for BeginnersJob description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call...

Call Center Agent (with experience) Duties/Responsibilities:Answering incoming calls from customers, listening attentively to their concerns or questions, providing accurate and helpful information, and resolving customer issues or complaints. What are we looking for?At least High School Grad (old curriculum) / SHS Grad (new curriculum)With at least 7 months...

ShareJob DescriptionEmployee Recognition and RewardsEquity Incentive Plan, Annual AppraisalGovernment Mandated BenefitsInsurance Health & WellnessHMOCompany Equipment, Open Workspace, Parking Space, Pension Plan, Sleeping QuartersProfessional DevelopmentEmployee Assistance Program, Job Training, Mentorship ProgramMaternity & Paternity Leave, Sick Leave, Solo...

Job SummaryWe are seeking an experienced Call Center Operations Specialist to join our team. The successful candidate will be responsible for managing the day-to-day operations of non-exempt work groups, ensuring they meet performance and quality standards.This role involves leading teams to deliver quality services that meet customer expectations, while...

Qualifications:- HS (old curriculum) / SHS Graduate- Preferably with Call Center experience (especially in Billing and Sales), but not required- Good to excellent English communication skills- Willing to start immediatelyWhy Choose Us?- Exciting Performance Bonuses & Account-Specific Allowances- Career Advancement Opportunities- Promotion Within the Company-...

Call Center Opening / Work from Home / Work on Site - Cebu Site 15k monthlyDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Qualifications:At least HS Grad...

About the RoleWe are looking for a dedicated Call Center Representative to provide excellent customer service and support to our clients. This role involves handling inbound calls, responding to customer inquiries, and resolving issues in a timely manner.Key QualificationsTo excel in this position, you will need:A high school diploma or equivalent.Strong...

Job SummaryWe are seeking a highly skilled and detail-oriented individual to join our team as a Sr. Associate - RTA. In this role, you will be responsible for ensuring that service level performance meets contractual requirements.Key ResponsibilitiesThe successful candidate will:Monitor queues in real-time to identify and address any risks to meeting...

Job description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications:At least HS Graduate...

As a CALL CENTER AGENT, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world's biggest and most sought-after brandsMinimum Qualifications:At least high school graduate (old curriculum) or senior high school graduate (new curriculum)with/without call center...

Duties/Responsibilities:Answering incoming calls from customers, listening attentively to their concerns or questions, providing accurate and helpful information, and resolving customer issues or complaints. What are we looking for?At least High School Grad (old curriculum) / SHS Grad (new curriculum)With at least 7 months Call Center Experience in tech &...

Hiring Call Center Agent - No Experience - Davao Site 19kYour day-to-day in a nutshell:Managing incoming customer calls and emails Addressing customer questions, concerns, and service requestsEnsuring efficient and accurate resolution of customer issues Leveraging client-specific tools and software to track and manage customer interactions Delivering...

Hiring Call Center Agent - No Experience - Davao Site 19kYour day-to-day in a nutshell:Managing incoming customer calls and emails Addressing customer questions, concerns, and service requestsEnsuring efficient and accurate resolution of customer issues Leveraging client-specific tools and software to track and manage customer interactions Delivering...