Dispatch Control Manager

17 hours ago


Davao City, Davao, Philippines WEANSWER CALL CENTER SERVICES Full time

We're seeking a highly motivated Dispatch Control Manager to join our team at WeAnswer Call Center Services. In this role, you'll be responsible for overseeing the daily operations of our dispatch team and cold calling department, ensuring efficient and effective processes.

Key Responsibilities:
  • Supervise daily dispatch operations, ensuring accurate and timely order processing and tracking.
  • Manage the cold calling department, ensuring agents meet daily targets and maintain service quality.
  • Develop and maintain weekly schedules, ensuring proper staffing for dispatch and call operations.

The ideal candidate will have strong analytical and problem-solving skills, with the ability to track KPIs and analyze reports to implement performance improvement strategies.

We offer a competitive salary and opportunities for professional growth and development.


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