Call Center Team Lead

At WeAnswer Call Center Services, we're seeking an experienced Operations Supervisor to oversee our dispatch team and cold calling department. This role requires strong leadership skills, excellent communication abilities, and a keen eye for process improvement.Key Responsibilities:Lead the dispatch and cold calling teams to achieve high efficiency and...

We're seeking a highly motivated Dispatch Control Manager to join our team at WeAnswer Call Center Services. In this role, you'll be responsible for overseeing the daily operations of our dispatch team and cold calling department, ensuring efficient and effective processes.Key Responsibilities:Supervise daily dispatch operations, ensuring accurate and timely...

Key ResponsibilitiesManage a team of call center agents, including hiring, discipline, and discharge processes.Cultivate a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.Document account resolutions, issues, and general notes.

Job SummaryWe are seeking an experienced Call Center Operations Specialist to join our team. The successful candidate will be responsible for managing the day-to-day operations of non-exempt work groups, ensuring they meet performance and quality standards.This role involves leading teams to deliver quality services that meet customer expectations, while...

ShareJob DescriptionEmployee Recognition and RewardsEquity Incentive Plan, Annual AppraisalGovernment Mandated BenefitsInsurance Health & WellnessHMOCompany Equipment, Open Workspace, Parking Space, Pension Plan, Sleeping QuartersProfessional DevelopmentEmployee Assistance Program, Job Training, Mentorship ProgramMaternity & Paternity Leave, Sick Leave, Solo...

Call Center Agent (with experience) Duties/Responsibilities:Answering incoming calls from customers, listening attentively to their concerns or questions, providing accurate and helpful information, and resolving customer issues or complaints. What are we looking for?At least High School Grad (old curriculum) / SHS Grad (new curriculum)With at least 7 months...

Job SummaryThe Operations Team Lead is responsible for providing world-class support to call center agents and clients' customers, while consistently driving to exceed performance targets. This role involves managing a team of 10 or more agents, identifying areas for agent development, documenting account resolutions, and maintaining up-to-date product...

Jumpstart Your Career Today - Call Center Jobs for BeginnersJob description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call...

Job DescriptionWe are looking for a highly skilled Workforce Management/Real Time Analyst to join our team at Transcom Worldwide Philippines, Inc.The ideal candidate will have a strong background in contact center operations and be able to analyze data to optimize service levels and staff productivity.Key Responsibilities:Manage all call center traffic to...

Call Center Agent (with experience) Duties/Responsibilities:Answering incoming calls from customers, listening attentively to their concerns or questions, providing accurate and helpful information, and resolving customer issues or complaints. What are we looking for?At least High School Grad (old curriculum) / SHS Grad (new curriculum)With at least 7 months...

As a CALL CENTER AGENT, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world's biggest and most sought-after brandsMinimum Qualifications:At least high school graduate (old curriculum) or senior high school graduate (new curriculum)with/without call center...

Sutherland provides a dynamic work environment where employees can grow professionally. We believe in promoting a positive work culture and helping each other succeed.We offer integrated portfolio services that support the entire customer life cycle. This includes analytics-driven back-office and customer-facing solutions that help businesses achieve their...

Job DescriptionA call center agent is responsible for handling inbound or outbound customer calls, providing assistance, resolving issues, and ensuring a high level of customer satisfaction. Their duties typically include:Customer Support: Responding to customer inquiries, complaints, or issues related to products or services, offering solutions and...

ShareJob DescriptionWe are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, resolve customer inquiries, and provide exceptional service while maintaining professionalism and efficiency. This role requires excellent communication skills, problem-solving abilities, and a...

We are looking for an experienced Cloud Services Lead to join our team and drive the success of our SaaS and AI-powered automation platforms.About the Role:This role requires a strong technical background, leadership skills, and the ability to translate complex concepts into business value.The successful candidate will have experience leading...

WeAreAnswering Calls is looking for a skilled Customer Service Director to manage our dispatch operations and cold calling team. This individual will be responsible for supervising daily activities, ensuring accurate order processing and tracking, and maintaining high-quality service delivery.Requirements:Experience: Minimum of 3 years in dispatch management...

Call Center Opening / Work from Home / Work on Site - Cebu Site 15k monthlyDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Qualifications:At least HS Grad...

About the RoleWe are looking for a dedicated Call Center Representative to provide excellent customer service and support to our clients. This role involves handling inbound calls, responding to customer inquiries, and resolving issues in a timely manner.Key QualificationsTo excel in this position, you will need:A high school diploma or equivalent.Strong...

Qualifications:- HS (old curriculum) / SHS Graduate- Preferably with Call Center experience (especially in Billing and Sales), but not required- Good to excellent English communication skills- Willing to start immediatelyWhy Choose Us?- Exciting Performance Bonuses & Account-Specific Allowances- Career Advancement Opportunities- Promotion Within the Company-...

As a CALL CENTER AGENT, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world's biggest and most sought-after brandsMinimum Qualifications:At least high school graduate (old curriculum) or senior high school graduate (new curriculum)with/without call center...