Service Delivery Director

1 week ago


Taguig, National Capital Region, Philippines Eviden Full time
Requirements

We are looking for an experienced and skilled individual who has a proven track record of success in team management. The ideal candidate will have:

  • A Bachelor's degree in finance or accounting
  • Minimum of 4 years' experience in the BPO/KPO industry, particularly in insurance
  • Excellent communication skills - verbal and written
  • Strong analytical skills
  • Candidate must have a 2-year experience in a Team Lead role

The successful applicant will be responsible for leading the Non-Voice Service Team and ensuring high-quality service delivery and team performance. They will also be responsible for implementing new processes, preparing MIS reports, and managing customer queries.



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