Director, MSP Core Service Delivery

5 days ago

Taguig, National Capital Region, Philippines Michael Page Full time
  • Competitive Compensation Package
  • Regional Scope

About Our Client

An innovator with over 2 decades of experience in the financial services industry in over 9 countries, providing world-class financial services to its customers.

Job Description

  • Vendor and Contract Management
    • Act as the primary owner of vendor contracts, ensuring compliance with SLAs, KPIs, and budget constraints.
    • Manage transitions between vendors, including insourcing and outsourcing activities, to ensure minimal disruption to services.
    • Foster strong relationships with vendors and customers, negotiating terms and resolving escalations.
  • Service Delivery Leadership
    • Oversee the delivery of services related to data platforms, core banking, and IT infrastructure, ensuring alignment with organizational goals.
    • Manage a high-performing team, including governance specialists, financial controllers, request managers, and architects.
    • Drive day-to-day management of service requests, ensuring timely resolution and adherence to service-level agreements.
  • Budget and Financial Oversight
    • Manage large IT budgets with precision, ensuring cost efficiency and value optimization.
    • Oversee financial operations, including invoicing, forecasting, and budget planning.
    • Monitor financial performance against contractual obligations and drive cost-saving initiatives.
  • IT Procurement and Transition Management
    • Lead IT procurement efforts, evaluating solutions, negotiating terms, and ensuring alignment with business needs.
    • Successfully organize and manage vendor transitions, including comprehensive planning and execution.
  • Technical Expertise
    • Collaborate with solution architects to guide software and infrastructure-related decisions.
    • Ensure robust and scalable architecture for core systems, with a focus on data platforms and core banking systems.
    • Provide strategic input on technology roadmaps and service enhancements.
  • Governance and Compliance
    • Establish and maintain governance frameworks to monitor vendor and team performance.
    • Ensure compliance with all regulatory requirements and internal policies.

The Successful Applicant

  • Proven experience in Managed Services Provider (MSP) service delivery, with a focus on data platforms, core banking, and infrastructure.
  • Strong expertise in IT procurement, contract ownership, and managing transitions between vendors.
  • Solid understanding of SLAs, KPIs, budget management, and financial oversight.
  • Hands-on experience in software and solution architecture, particularly within core IT systems.
  • Demonstrated ability to manage small, specialized teams while handling large budgets and complex contracts.
  • Experience in both vendor-side and customer-facing roles; a mix of both is highly preferred.
  • Excellent communication and negotiation skills for vendor and customer interactions.
  • Strong analytical skills with the ability to make data-driven decisions.
  • Ability to lead in a fast-paced, high-pressure environment.
  • Strategic mindset with a focus on continuous improvement and innovation.

What's on Offer

This is a unique opportunity to lead a critical function in a dynamic environment where your expertise will directly influence the success of our managed services. If you are passionate about service delivery, driving value from IT operations, and managing complex vendor ecosystems, this opportunity is for you

#J-18808-Ljbffr

  • Service Delivery Leader for MSP Core Systems

    5 days ago

    Taguig, National Capital Region, Philippines Michael Page Full time

    Director of IT Operations and Service DeliveryWe are seeking a highly experienced Director to lead our IT Operations and Service Delivery team. As a key member of our organization, you will be responsible for overseeing the delivery of services related to data platforms, core banking, and IT infrastructure.Key ResponsibilitiesStrategic Leadership: Develop...

  • Managed Services Delivery Expert

    5 days ago

    Taguig, National Capital Region, Philippines Michael Page Full time

    About the RoleWe are seeking a highly experienced Director to lead our MSP Core Service Delivery team. As a key member of our organization, you will be responsible for overseeing the delivery of services related to data platforms, core banking, and IT infrastructure.Key ResponsibilitiesVendor and Contract Management: Act as the primary owner of vendor...

  • Director of IT Operations and Service Delivery

    5 days ago

    Taguig, National Capital Region, Philippines Michael Page Full time

    Job DescriptionThis role involves leading the delivery of critical services related to data platforms, core banking, and IT infrastructure. The ideal candidate will have extensive experience in Managed Services Provider (MSP) service delivery, IT procurement, and contract ownership.ResponsibilitiesStrategic Leadership: Develop and implement strategies to...

  • Core Banking and Data Platform Specialist

    5 days ago

    Taguig, National Capital Region, Philippines Michael Page Full time

    Core Service Delivery Team LeaderWe are looking for an experienced leader to join our Core Service Delivery team. As a key member of our organization, you will be responsible for leading the delivery of critical services related to data platforms, core banking, and IT infrastructure.Key ResponsibilitiesVendor and Contract Management: Manage vendor contracts,...

  • Service Desk Director Delivery

    2 weeks ago

    Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job Title: Director Delivery Consulting (Service Desk)/ Service Desk Director DeliveryJob Category: Senior ManagementJob Type: Permanent Full TimeWork Location/ Set-up: Taguig/HybridWork shift: Mid Shift/Graveyard ShiftBudget: PHP 250,000Required: 10 years in Service Desk LOB; 5 years as a Director or any equivalent levelPosition Description• These Terms...

  • Service Desk Director Delivery

    2 days ago

    Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job Title: Director Delivery Consulting (Service Desk)/ Service Desk Director DeliveryJob Category: Senior ManagementJob Type: Permanent Full TimeWork Location/ Set-up: Taguig/HybridWork shift: Mid Shift/Graveyard ShiftBudget: PHP 250,000Required: 10 years in Service Desk LOB; 5 years as a Director or any equivalent levelPosition Description• These Terms...

  • IT Service Delivery Director

    5 hours ago

    Taguig, National Capital Region, Philippines Michael Page Full time

    About Our FirmWe are a leading expert in data-driven service delivery.Job DescriptionWe are seeking a highly skilled IT Service Delivery Director to oversee the monitoring and analysis of data related to service performance metrics.This role involves utilizing data to identify trends and patterns in service incidents and problems, and implementing strategies...

  • Senior Payroll Service Delivery Manager

    4 days ago

    Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job Description: At Manpower Core Group Inc., we are committed to delivering exceptional payroll services to our clients. As a Senior Payroll Service Delivery Manager, you will play a critical role in ensuring the smooth operation of our payroll processes, while maintaining high levels of quality and compliance. Key Responsibilities: * Develop and...

  • Chief Consulting Director

    2 days ago

    Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job DescriptionAs a Chief Consulting Director at Manpower Core Group Inc., you will play a crucial role in leading our team of experts to deliver exceptional service to our clients.About the RoleThis is a challenging opportunity for an experienced professional to join our team and contribute to the company's growth and success. The ideal candidate will have...

  • IT Service Delivery Director

    5 hours ago

    Taguig, National Capital Region, Philippines Principal Global Services Full time

    Job DescriptionAs a key member of our team, the IT Service Delivery Manager will be responsible for ensuring that our service desk operations run smoothly and efficiently. This individual will act as a liaison with process owners, service owners, and managers throughout the service management lifecycle to introduce new services and ensure that our service...

  • Service Delivery Manager

    6 days ago

    Taguig, National Capital Region, Philippines Jones Lang LaSalle Incorporated Full time

    Jones Lang LaSalle Incorporated is a leading global real estate services firm that empowers its employees to shape a brighter future. As a Facilities Management Director, you will have the opportunity to work on exciting projects and collaborate with a talented team.About the Role:This position involves managing a team to ensure service delivery standards...

  • Project Delivery Director

    14 hours ago

    Taguig, National Capital Region, Philippines Ascendion Full time

    We are looking for a skilled Project Delivery Director to join our team at Ascendion. As a key member, you will oversee project activities within our IT scope, ensuring timely end-to-end delivery. You will manage projects using Agile or Waterfall methodology and direct the development of our continuous delivery pipeline to improve delivery speed, quality,...

  • Service Delivery Manager

    7 hours ago

    Taguig, National Capital Region, Philippines Sirva Bgrs Llc Full time

    Posted Monday, September 30, 2024 at 4:00 PMSirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the...

  • Service Delivery Manager

    6 days ago

    Taguig, National Capital Region, Philippines Canon New Zealand Full time

    Job Description:The Client Relationship Director position is responsible for overseeing the operations of Service Operations to clients external to Canon Group. This role entails the daily management of employees within the Team to achieve pre-determined SLAs and KPIs, coaching and monitoring individual performance, analysis of performance statistics, and...

  • Global Operations Director

    4 days ago

    Taguig, National Capital Region, Philippines ByteDance Full time

    Job DescriptionWe are seeking a seasoned professional to lead our Order to Cash (O2C) operations. As the Global Operations Director, you will oversee all service delivery processes, ensuring strong governance and standard metrics reporting.You will be responsible for defining success metrics, managing vendor KPIs, and coaching teams to achieve quality...

  • Core Banking Solutions Leader

    4 days ago

    Taguig, National Capital Region, Philippines JMR Global | Executive Search Full time

    About JMR Global | Executive Search:We are a forward-thinking company that specializes in finding and placing top talent in the financial services industry.We believe in building long-term relationships with our clients and candidates, and we are committed to providing exceptional service and support throughout the recruitment process.Job Description:We are...

  • Business Service Delivery Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Canon New Zealand Full time

    At Canon Business Services Centre Philippines, we strive to optimise, automate, and transform the operations of our clients. As a market leader in Business Process Optimisation and IT services for over 20 years, we have helped numerous organisations set themselves up for greater growth.We work collaboratively with our customers to deliver bespoke solutions...

  • Service Desk Manager Delivery

    2 weeks ago

    Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job Summary• The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the...

  • Core ServiceNow Development Expert

    4 days ago

    Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    We are Nityo Infotech Services Philippines, a reputable IT solutions provider dedicated to delivering exceptional services to our clients. Our team is comprised of highly skilled professionals who are passionate about what they do.We are currently seeking an experienced ServiceNow developer to join our mid-shift team. The ideal candidate will have a proven...

  • Facilities and Services Director

    5 hours ago

    Taguig, National Capital Region, Philippines Nimbyx Full time

    We're looking for a Facilities and Services Director to join our team, responsible for overseeing our global facility operations and ensuring high-quality service delivery.The ideal candidate will have experience in real estate management, workplace services, or facility management, with a strong understanding of space planning, facilities operations, and...