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Service Delivery Leader for MSP Core Systems

2 weeks ago

Taguig, National Capital Region, Philippines Michael Page Full time
Director of IT Operations and Service Delivery

We are seeking a highly experienced Director to lead our IT Operations and Service Delivery team. As a key member of our organization, you will be responsible for overseeing the delivery of services related to data platforms, core banking, and IT infrastructure.

Key Responsibilities
  • Strategic Leadership: Develop and implement strategies to ensure efficient delivery of services.
  • Vendor Management: Build and maintain strong relationships with vendors, negotiating terms and resolving escalations.
  • Team Management: Lead a high-performing team, including governance specialists, financial controllers, request managers, and architects.
  • Financial Oversight: Manage large IT budgets with precision, ensuring cost efficiency and value optimization.
  • Compliance and Governance: Ensure compliance with all regulatory requirements and internal policies.