Customer Service Professional
13 hours ago
The Opportunity:
We are seeking a highly skilled and empathetic professional to join our world-class support team. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting the company's reputation.
Innovative brands require expert support teams to take their customer experience to the next level. As a key member of the team, you will play a vital role in addressing complex customer concerns and driving business growth.
- Work with a fast-paced and dynamic team that values innovation and self-improvement.
- Develop your problem-solving skills by tackling challenging customer complaints and disputes.
- Collaborate with internal stakeholders to ensure timely and effective resolutions.
Key Responsibilities:
- De-escalate and Resolve: Act as the primary point of contact for high-priority customer complaints, disputes, and sensitive issues, primarily via phone.
- Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish.
- Documentation & Reporting: Meticulously document all customer interactions and resolutions in a clear record and identify recurring issues.
Required Skills and Competencies:
- Exceptional Verbal and Written Communication
- Emotional Intelligence and Empathy
- Critical Thinking and Problem-Solving Mindset
- Zendesk and Telephony System Proficiency
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