Remote Customer Service Professional

15 hours ago

Batangas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱800,000
Job Overview

We are actively seeking enthusiastic and dedicated customer service professionals to join our remote team. This role involves providing exceptional customer support during night shifts.

Key Responsibilities:

  1. Provide timely and accurate responses to customer inquiries via phone, email, and chat.
  2. Troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their experience.
  3. Maintain a thorough understanding of our products and services to provide accurate information to customers.
  4. Document customer interactions and issue resolutions in our CRM system.
  5. Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.
  6. Collect and relay customer feedback to relevant departments for continuous improvement.
  7. Work closely with team members and supervisors to ensure a seamless customer service experience.
Qualifications

Required Skills and Qualifications:

  • Prior experience in a customer service role, preferably in a remote or night shift setting.
  • Experience with CRM software and customer support tools.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
Benefits

This role offers the flexibility of remote work, making it ideal for candidates who excel in a virtual work environment.

As a valued member of our team, you will have the opportunity to contribute to the success of our clients and grow professionally in a dynamic and supportive environment.

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